At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 27000 - 28000 € per year.
Part Time - 15 to 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.37 per hour (Inclusive of an £0.27 per hour, store specific location allowance)
B&Q York
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand your skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor in Cliffe employer: B&Q Limited
At B&Q York, we pride ourselves on being an excellent employer that values diversity and fosters a supportive work culture. As a Customer Advisor, you'll enjoy a competitive salary alongside a comprehensive benefits package, including an award-winning pension scheme and generous holiday allowance, all while working in a dynamic environment that encourages personal growth and development. Join us to be part of a team that is passionate about helping customers create their dream homes, where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Cliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you can demonstrate your friendly and helpful nature. Role-play with a friend or family member to get comfortable with answering questions and providing advice.
✨Tip Number 3
Be flexible and show your enthusiasm! Since the role requires working various shifts, highlight your willingness to adapt. Let them know you’re excited about learning new skills, like paint-mixing and stock management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, which is exactly what they’re looking for!
We think you need these skills to ace Customer Advisor in Cliffe
Some tips for your application 🫡
Show Your Passion for Home Improvement:When writing your application, let us see your enthusiasm for home improvement! Share any personal projects or experiences that highlight your love for creating a better living space. This will help us understand why you’d be a great fit for the Customer Advisor role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. A tailored application shows us you’re genuinely interested in joining our team!
Be Friendly and Approachable:Since this role is all about helping customers, your written application should reflect your friendly personality. Use a warm tone and express your eagerness to assist others. We want to see that you’re someone who enjoys connecting with people!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services offered by B&Q. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is key for a Customer Advisor role, so be ready to share those stories!
✨Be Ready to Learn
Since the job involves learning new skills like paint-mixing and stock management, express your eagerness to learn during the interview. Share any experiences where you quickly picked up new skills or technologies.
✨Emphasise Teamwork
B&Q values teamwork, so be prepared to discuss how you work well with others. Think of examples where you collaborated effectively in a team setting, especially in a retail environment. This will highlight your fit for their culture.
