At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Earn £14.50 per hour, enjoy 6.6 weeks holiday, and access wellness benefits.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and teamwork, with a keen eye for safety.
The predicted salary is between 29000 - 30000 € per year.
This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Chippenham employer: B&Q Limited
B&Q Chippenham is an exceptional employer that prioritises the well-being and development of its employees. As a Shift Lead, you will be part of a dynamic team that values diversity and inclusion, offering a supportive work culture with numerous benefits such as an award-winning pension scheme, generous holiday allowance, and opportunities for personal growth. Join us to make a meaningful impact in a role that empowers you to lead and inspire both colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Chippenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for teamwork! During interviews, share examples of how you've motivated colleagues or improved team dynamics. B&Q loves a candidate who brings energy to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family as a Shift Lead.
We think you need these skills to ace Shift Lead in Chippenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike!
Be Specific:Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. We love seeing real-life stories that highlight your skills!
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication that gets to the point without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead position at B&Q Chippenham.
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will highlight your capability to create a positive working environment for both colleagues and customers.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be ready to discuss how you prioritise safety in a retail environment. Think of specific instances where you've identified compliance opportunities or improved safety measures, as this will show your attention to detail and commitment to a safe shopping experience.
✨Bring Your Energy and Enthusiasm
B&Q values a vibrant atmosphere, so let your personality shine during the interview! Share your passion for customer service and teamwork. A positive attitude can be contagious, and showing that you can bring energy to the team will make you a memorable candidate.
