At a Glance
- Tasks: Lead shifts, ensure smooth operations, and create a fantastic experience for customers and colleagues.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction every day.
- Qualifications: Passionate about customer service, safety-conscious, and a team player with leadership skills.
The predicted salary is between 27709 - 27709 € per year.
Full time - 36.45 Hours per week
Permanent Contract
Full-time equivalent £27,709.50 per annum (Inclusive of 54p per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Chester
This is a keyholder position, with shifts ranging from an earliest start time of 5.30am to a latest finish time of 10pm.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Chester employer: B&Q Limited
B&Q Chester is an exceptional employer that prioritises the well-being and development of its employees. As a Shift Lead, you will be part of a dynamic team that values diversity and inclusion, offering a supportive work culture with numerous benefits such as a competitive salary, generous holiday allowance, and wellness initiatives. With opportunities for personal growth and a commitment to making every customer count, B&Q is a place where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples where you've gone above and beyond for customers and be ready to share them.
✨Tip Number 3
Show your passion for teamwork! Highlight experiences where you've motivated colleagues or worked collaboratively. B&Q values a great team atmosphere, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family as a Shift Lead.
We think you need these skills to ace Shift Lead in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Teamwork Skills:As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious:Safety is key in our stores! In your application, include examples of how you've maintained a safe environment in previous roles. This shows us you're detail-oriented and responsible.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like being customer-focused and safety-conscious. This will help you tailor your answers to show you’re the perfect fit.
✨Showcase Your Leadership Skills
As a Shift Lead, you’ll be overseeing a team, so be ready to discuss your leadership style. Think of examples where you’ve motivated a team or resolved conflicts. Highlighting your ability to create a positive work environment will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a customer complaint or a safety issue. Practise your responses to these scenarios, focusing on your decision-making process and how you prioritise customer satisfaction and team safety.
✨Bring Energy and Enthusiasm
B&Q values a positive atmosphere, so let your passion shine through during the interview. Be engaging and energetic when discussing your experiences and ideas. This will not only make you memorable but also demonstrate that you can bring that same energy to the store.
