At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and team collaboration.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27300 - 27300 £ per year.
Open to Full Time or Part Time - 20 or 36.75 hours per week
12 week Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 8:00pm
UK Notional hourly rate £13.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)
B&Q Chester
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Chester employer: B&Q Limited
B&Q Chester is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a commitment to employee wellness, we offer a competitive salary alongside an extensive benefits package, including an award-winning pension scheme and generous holiday allowance. Join us as a TradePoint Customer Advisor and enjoy a supportive work culture that fosters personal growth and development through continuous training and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of trade members. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your flexibility! Since the job requires working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to adapt and pitch in wherever needed – it’s a big plus for employers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is super important in today’s job market.
We think you need these skills to ace Customer Advisor - TradePoint in Chester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any relevant experience with trade members. This shows us you’re genuinely interested in the role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve built relationships or resolved issues, as these stories will highlight your ability to connect with trade members.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to discuss your experiences working in a team. Share how you’ve collaborated with colleagues to achieve goals or support each other, which will reflect your adaptability and willingness to pitch in.
✨Be Flexible and Open-Minded
The job requires flexibility with shifts, so express your willingness to work varied hours. Highlight any previous experience where you adapted to changing schedules or took on different roles, showing that you can thrive in a dynamic environment.
