At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive pay, pension, 6.6 weeks holiday, and wellness benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
The predicted salary is between 30000 - 40000 € per year.
Part time - 18.45 Hours per week
Permanent Contract
UK Notional hourly rate £14.50 per hour + Pension + 6.6 Weeks Holiday
B&Q Glasshoughton
Must be available to work weekends and one day or evening shift during the week.
This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 8.30pm.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Castleford employer: B&Q Limited
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside a comprehensive benefits package including an award-winning pension scheme and generous holiday allowance. Our inclusive work culture fosters diversity and encourages personal growth, making it a rewarding environment for those passionate about customer service and teamwork. Join us at our Glasshoughton location, where you can make a meaningful impact in a supportive setting that values every colleague's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples from your past experiences where you've gone above and beyond for customers and be ready to share them.
✨Tip Number 3
Show your leadership style! Be prepared to discuss how you motivate and manage a team. Think about times when you've successfully led a group and how you can bring that energy to B&Q.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the B&Q family.
We think you need these skills to ace Shift Lead in Castleford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike!
Be Specific:Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. This helps us understand how you can contribute to our store's success.
Tailor Your Application:Make sure to tailor your application to the Shift Lead role. Highlight your skills in teamwork, decision-making, and energy – these are key qualities we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at B&Q.
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities, especially around customer service and team management. This will help you demonstrate your passion for the role and how you can contribute to making every customer count.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing your team and ensuring smooth operations. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain a positive work environment.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be ready to discuss how you prioritise safety in the workplace. Think of specific instances where you've identified compliance opportunities or improved safety measures, as this will show your attention to detail and commitment to a safe shopping environment.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team culture, customer engagement strategies, and how B&Q supports diversity and inclusion. This not only shows your interest in the company but also helps you gauge if it's the right fit for you.
