At a Glance
- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passion for customer service and teamwork, with a keen eye for safety.
The predicted salary is between 13949 - 13949 € per year.
Part time - 18.50 Hours per week
Permanent Contract
£13,949 per annum + Pension + 6.6 Weeks Holiday
B&Q Cardiff Gate Retail Park
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What's the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Cardiff employer: B&Q Limited
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity and inclusion are at the forefront. As a Shift Lead in Cardiff Gate Retail Park, you will enjoy a competitive salary, generous holiday allowance, and access to a range of benefits designed to enhance your wellness and career growth. Join us to be part of a team that values your contributions and empowers you to create a positive shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and show off your passion for customer service.
✨Tip Number 3
Show your leadership potential! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the B&Q team as a Shift Lead.
We think you need these skills to ace Shift Lead in Cardiff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Teamwork Skills:As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious:Safety is key in our stores! Use your application to demonstrate your attention to detail and any past experiences where you've ensured a safe environment for both colleagues and customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like customer passion and safety awareness. This will help you tailor your answers to show you’re the perfect fit.
✨Showcase Your Leadership Skills
As a Shift Lead, you’ll be overseeing a team, so it’s crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you’ve motivated a team or resolved conflicts. This will highlight your capability to manage and inspire others.
✨Emphasise Customer Focus
B&Q is all about making every customer count, so be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond for customers, showing that you truly care about their experience in the store.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or how they measure success in the Shift Lead role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
