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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, award-winning pension, 6.6 weeks holiday, and shopping discounts.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service, team player, and safety-conscious.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 17500 - 22000 £ per year.
Part time Permanent Contract - 18.5 Hours per week Full-time equivalent £29,256 per annum (Inclusive of £1547 per annum, store specific location allowance) + Pension + 6.6 Weeks Holiday B&Q Cambridge
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Cambridge employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork. Confidence is key!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've motivated a team or improved a process. B&Q wants someone who can energise their colleagues and create a great shopping experience, so highlight those moments!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for both customers and colleagues.
Be Specific: Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. This helps us understand how you can contribute to our store's success.
Tailor Your Application: Make sure to tailor your application to the Shift Lead role. Highlight your skills in team management and customer interaction, as these are key to making every customer count at B&Q.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing your team. Prepare examples of how you've successfully led a team in the past, whether it's motivating colleagues or ensuring safety compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership qualities.
✨Demonstrate Your Customer Focus
B&Q values a customer-first approach, so be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where your actions made a positive impact on customer experience, and be prepared to share these stories during your interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, how success is measured for a Shift Lead, or what challenges the store is currently facing. It’s a great way to demonstrate your enthusiasm and engagement.
