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- Tasks: Become a customer expert, guiding shoppers and ensuring a fantastic checkout experience.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness support, and shopping discounts.
- Other info: Flexible shifts available, including weekends, with great team support and career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a fun environment.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home projects.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 12 hours per week
3 Month Fixed Term Contract
Shifts available Saturday - Sunday, 7.00am - 10.00pm
Notional hourly rate £13.10 per hour
B&Q Buxton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Buxton employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Buxton
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. This will not only prepare you for potential questions but also demonstrate your passion for great service.
✨Tip Number 3
Be ready to showcase your teamwork! B&Q values collaboration, so come prepared with stories that highlight how you've worked well in a team. Whether it’s a project at school or a previous job, showing that you can thrive in a group setting will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor - Checkouts in Buxton
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for creating a better living space.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Highlight Your Customer Service Skills: Since great customer service is key for this role, be sure to include examples of how you've helped customers in the past. Whether it’s resolving issues or providing advice, we want to know how you make a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Advisor at B&Q entails. Familiarise yourself with their products and services, especially in home improvement. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and outgoing nature.
✨Flexibility is Key
Since the role requires working weekends and evenings, be ready to discuss your availability. Highlight your willingness to adapt to different shifts and your enthusiasm for being part of a team that values flexibility. This shows you're committed and ready to jump in wherever needed.
✨Embrace Learning Opportunities
B&Q values those who are eager to learn. Be prepared to talk about how you’ve embraced new technologies or skills in previous roles. This could be anything from using a new software system to learning about a new product line. It shows you're proactive and ready to grow with the company.