At a Glance
- Tasks: Lead shifts, ensure smooth operations, and create a great shopping experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Earn £14.50 per hour, enjoy 6.6 weeks holiday, and access wellness benefits.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be a key player in making every customer count and fostering a positive team environment.
- Qualifications: Passion for customer service, teamwork, and safety awareness.
The predicted salary is between 30000 - 30000 £ per year.
Part Time - 18.5 Hours per week
Shifts available - Saturday & one weekday, open to flexible working arrangements
Permanent Contract £14.50 per hour + Pension + 6.6 Weeks Holiday
B&Q Castlepoint
This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
Shift Lead in Bournemouth employer: B&Q Limited
B&Q Castlepoint is an exceptional employer that prioritises the well-being and development of its employees. With a commitment to diversity and inclusion, you will be part of a supportive team that values your contributions and offers numerous benefits, including a competitive salary, an award-winning pension scheme, and generous holiday entitlement. Working in a dynamic environment, you'll have the opportunity to grow your skills while ensuring customers have a fantastic shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can make every customer count as a Shift Lead.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the Shift Lead position.
We think you need these skills to ace Shift Lead in Bournemouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a welcoming environment.
Highlight Your Team Spirit:As a Shift Lead, teamwork is key! Make sure to mention any experiences where you've successfully worked with others or led a team. We love seeing how you bring energy and motivation to those around you.
Be Safety Conscious:Safety is a top priority for us at B&Q. In your application, don’t forget to include examples of how you've maintained safety standards in previous roles. It shows you have an eye for detail and care about compliance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities, like overseeing shifts and ensuring customer satisfaction. This will help you demonstrate your passion for the role and how you can contribute to making every customer count.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be managing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated colleagues or resolved conflicts in the past. This will show that you're ready to take on the responsibility of leading a team effectively.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be prepared to discuss how you prioritise safety in a work environment. Share any relevant experiences where you identified compliance opportunities or implemented safety measures, as this will resonate well with the interviewers.
✨Bring Energy and Positivity
B&Q values a positive atmosphere, so let your enthusiasm shine through during the interview. Share stories that reflect your energy and how you motivate those around you. This will help convey that you’re not just a fit for the role, but also for the company culture.
