At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leader in home improvement with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and shopping discounts.
- Other info: Flexible shifts available, including weekends and evenings.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about helping others.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour
B&Q Bolton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Bolton employer: B&Q Limited
B&Q is an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. Located in Bolton, our Customer Advisors enjoy a supportive work culture with access to extensive training, wellness benefits, and a competitive salary, all while helping customers create their dream homes. With generous holiday allowances and a commitment to employee growth, B&Q offers a rewarding environment for those passionate about home improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others, which is key for a Customer Advisor role.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since you'll be working closely with others, prepare to discuss how you collaborate and support your colleagues. Highlighting your flexibility and willingness to work on a rota will also score you points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the B&Q family. Good luck!
We think you need these skills to ace Customer Advisor in Bolton
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork, customer service, and a willingness to learn new things.
Be Friendly and Approachable:We want to know you’re a people person! Use a warm and friendly tone in your application to show us that you’re outgoing and eager to help customers. This will give us a taste of how you might interact with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, make sure you brush up on B&Q's products and services. Familiarise yourself with common home improvement projects and the types of advice customers might seek. This will show your enthusiasm and readiness to help.
✨Show Your Personality
As a Customer Advisor, being friendly and approachable is key. During the interview, let your personality shine through. Share experiences where you've helped others or worked in a team, as this will demonstrate your customer service skills.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if B&Q is the right fit for you. Think about asking about training opportunities or how the team collaborates.
✨Flexibility is Key
Since the role requires working various shifts, be ready to discuss your availability. Highlight your willingness to work weekends and evenings, as this will show that you're committed and adaptable, which are essential traits for the job.
