At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Earn £14.50 per hour, enjoy 6.6 weeks holiday, and access wellness benefits.
- Other info: Join a diverse team that values inclusion and offers excellent career growth.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety.
The predicted salary is between 30000 - 40000 € per year.
Part Time Permanent Contract - 18.5 hours per week
Shifts - Monday to Sunday 6.00am to 10.00pm
£14.50 per hour + Pension + 6.6 Weeks Holiday
B&Q Holywood Exchange
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead (NI) in Belfast employer: B&Q Limited
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity and inclusion are at the forefront. As a Shift Lead at our Holywood Exchange location, you will enjoy competitive pay, generous holiday entitlement, and access to a range of benefits designed to enhance your work-life balance and personal growth. Join us in creating a positive shopping experience for our customers while being part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead (NI) in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can make every customer count as a Shift Lead.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've motivated colleagues or improved team dynamics in previous roles. B&Q loves a collaborative spirit, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and respect their time.
We think you need these skills to ace Shift Lead (NI) in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for them.
Highlight Teamwork Skills:Make sure to mention your ability to work well in a team. We love candidates who enjoy interacting with colleagues and can motivate those around them, so share any relevant experiences!
Be Safety Conscious:Since safety is key in this role, don’t forget to include any past experiences where you’ve ensured a safe environment. We appreciate candidates who have an eye for detail and can spot compliance opportunities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will highlight your capability to create a positive working environment for both colleagues and customers.
✨Emphasise Safety Awareness
Safety is a top priority in this role. Be ready to discuss how you ensure a safe working environment and your attention to detail when it comes to compliance. Sharing specific instances where you've identified and addressed safety concerns will show that you're proactive and responsible.
✨Bring Your Energy and Enthusiasm
B&Q values a positive atmosphere, so let your energy shine through during the interview. Share your passion for customer service and teamwork, and don't hesitate to express how you plan to motivate your colleagues. A positive attitude can set you apart from other candidates!
