At a Glance
- Tasks: Lead shifts to ensure a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, award-winning pension, 6.6 weeks holiday, and shopping discounts.
- Other info: Diverse and inclusive workplace with excellent wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and strong team collaboration skills.
The predicted salary is between 18844 - 18844 £ per year.
- Overview
- Part time or Job Share
- Permanent Contract
25 hours per week.
- £18,844 per annum + Pension + 6.6 Weeks Holiday
- B&Q Basildon
Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love.
Join us as a Shift Lead and you’ll be a big part of this.
What's the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment.
You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily.
It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
As part of a great team, you’ll be valued for who you are.
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
- As well as a competitive salary, our benefits package includes
- Award-winning pension scheme
- Share Save options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
- #J-18808-Ljbffr
Shift Lead in Basildon employer: B&Q Limited
B&Q Limited is an excellent employer, offering a dynamic work culture that values innovation and collaboration. Located in the vibrant Southampton area, employees benefit from a competitive salary, generous holiday allowance of 6.6 weeks, and a robust pension scheme, all while having opportunities for professional growth within the retail sector. Join us to make a meaningful impact on customer experiences and campaign success in a supportive environment.
