At a Glance
- Tasks: Lead and inspire the checkout team to deliver exceptional customer service.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer experience.
- Benefits: Up to £34,000 salary, bonus, pension, and 6.6 weeks holiday.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape customer experiences and drive service excellence in a dynamic environment.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 34000 - 34000 £ per year.
Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
- Overview
- Full time, Part time or Job Share
- Permanent Contract - 36.75 Hours per week
- Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
- B&Q Coleraine
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
What's the job?
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer.
It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will
- You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
What we need
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey.
- In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i. e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
What's in it for me?
As part of a great team, you’ll be valued for who you are.
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes
- Award-winning pension scheme
- Company Bonus Scheme
- Share Save options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q. co. uk.
If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
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Service Team Manager (NI) in Coleraine employer: B&Q Ireland
B&Q Sprucefield is an excellent employer that values creativity and collaboration, offering a supportive work culture where your ideas can flourish. With flexible weekend hours and opportunities for personal growth, you will be part of a dynamic team dedicated to transforming customer visions into reality. Join us to enjoy a rewarding role that not only enhances your skills but also contributes to a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Manager (NI) in Coleraine
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&Q Ireland, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&Q Ireland!
We think you need these skills to ace Service Team Manager (NI) in Coleraine
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&Q Ireland, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&Q Ireland and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&Q Ireland that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&Q Ireland
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
