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- Tasks: Become a home improvement expert and guide customers with their projects.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Competitive pay, generous holidays, wellness support, and shopping discounts.
- Other info: Flexible shifts and a supportive team environment await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great customer service skills and a passion for helping others.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour.
B&Q Coleraine
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
- Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects.
- Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
- You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Responsibilities
- Become an expert advisor and guide to customers; build rapport and understand customer needs.
- Support sales targets while managing stock, setting up displays, and ensuring the store looks presentable.
- Receive training in paint-mixing and timber cutting as part of role development.
- Deliver high-quality customer service as a primary objective.
What we need
- Happy to help, eager to learn and passionate about home improvement; comfortable helping others.
- Friendly, outgoing demeanor with good interpersonal skills.
- Willing to learn new technology and ways of working.
- Team player; flexible to work on a rota that includes weekends, evenings and bank holidays.
Qualifications
- Excellent customer service orientation.
- Ability to work collaboratively in a team and adapt to a changing environment.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Coleraine employer: B&Q Ireland
Contact Detail:
B&Q Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Coleraine
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to high-quality service.
✨Tip Number 3
Be ready to showcase your teamwork! Since this role involves working closely with others, prepare to discuss how you’ve collaborated in previous jobs. Highlighting your flexibility and willingness to adapt will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, which is key for this role.
We think you need these skills to ace Customer Advisor in Coleraine
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for home improvement shine through! We want to see that you're not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Advisor role. We love seeing how your past experiences can contribute to our team, so don’t be shy about showcasing your customer service skills!
Be Personable: In your cover letter, adopt a friendly tone that reflects your personality. We’re looking for someone who can connect with customers, so let us know how you build rapport and make people feel welcome.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at B&Q Ireland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor. Familiarise yourself with home improvement products and services, as well as B&Q's values. This will help you answer questions confidently and show your passion for helping customers.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your interpersonal skills. Think of examples where you've successfully helped customers or worked in a team. This will highlight your friendly and outgoing nature, which is key for this position.
✨Be Flexible and Open-Minded
The job requires working various shifts, including weekends and evenings. During the interview, express your willingness to adapt to different schedules and learn new skills, like paint-mixing and timber cutting. This shows you're a team player who's eager to grow.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.