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- Tasks: Lead a team to enhance the trade experience for customers and manage store operations.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, generous holidays, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your leadership skills can shine and make a real impact.
- Qualifications: Previous team leadership experience and a passion for customer service are essential.
- Other info: Flexible shifts available, including weekends and evenings, to fit your lifestyle.
The predicted salary is between 22000 - 27000 £ per year.
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Overview
Team Leader – TradePoint
Full time – 36.75 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
£26,199.81- £27,766.83
B&Q Blackpool
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Tradepoint Team Leader and you’ll make sure our trade customers get everything they need for their biggest projects too.
What\’s the job?
Helping to run a store within a store, you’ll make our trade offering stand out in a competitive market. You’ll get involved in everything from managing stock and planning the store to motivating and developing the team. You’ll also be given the freedom to get proactive about seeking out new business within the local trade community. And, crucially, you’ll build up strong relationships with local tradespeople – earning their trust and respect as well as their repeat business.
What We Need
Enthusiastic about creating an excellent customer experience, you’ll feel right at home with us. You know how to earn trust and ask the right questions, and you’re comfortable dealing with all kinds of different people. You’ve led teams before, and you have a nose for new business. You’ll be happy to expand your skills by using new technology and learning new ways of working. What’s more, you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail
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Team Leader - TradePoint employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - TradePoint
✨Tip Number 1
Familiarise yourself with B&Q's trade offerings and customer service approach. Understanding their products and how they cater to trade customers will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with local tradespeople and build relationships before applying. This will not only give you insights into their needs but also show your proactive approach to business development, which is crucial for the role.
✨Tip Number 3
Prepare examples of your leadership experience that highlight your ability to motivate and develop a team. Be ready to discuss specific situations where you've successfully managed a team or improved customer experiences.
✨Tip Number 4
Show your enthusiasm for technology and new ways of working. Research any tools or systems B&Q uses and be prepared to discuss how you can leverage technology to enhance the trade customer experience.
We think you need these skills to ace Team Leader - TradePoint
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Use specific examples that demonstrate your ability to manage stock, motivate a team, and build relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with B&Q's values, particularly in creating excellent customer experiences and your proactive approach to business development.
Showcase Leadership Skills: Provide concrete examples of your previous leadership roles. Discuss how you have successfully led teams, managed projects, or improved customer satisfaction in past positions to demonstrate your capability for this role.
Highlight Flexibility and Adaptability: Since the role requires working various shifts, mention your flexibility in working hours. Share any experiences where you adapted to changing circumstances or took on new responsibilities to support your team.
How to prepare for a job interview at B&Q
✨Show Your Leadership Skills
As a Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and developed team members to achieve their goals.
✨Understand the TradePoint Concept
Familiarise yourself with the TradePoint offering at B&Q. Be ready to discuss how you can enhance the customer experience for trade customers and what strategies you would implement to stand out in a competitive market.
✨Build Rapport with Local Tradespeople
Since building relationships is key in this role, think about how you would approach local tradespeople. Prepare to share your ideas on earning their trust and respect, as well as how you would seek out new business opportunities.
✨Emphasise Flexibility and Adaptability
The job requires flexibility in working hours, including weekends and bank holidays. Be prepared to discuss your availability and any previous experiences where you adapted to changing schedules or demands.
