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For Companies At a Glance
- Tasks: Create a brilliant online experience for customers and manage orders efficiently.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive pay, flexible hours, wellness benefits, and generous holiday allowance.
- Why this job: Be part of a diverse team making a real impact in customers' lives.
- Qualifications: Strong organisational skills, good with numbers, and a passion for customer service.
- Other info: Entry-level role with opportunities for growth and development.
Overview
Store to Home Administrator – Part time, 25 hours per week, 3 Month Fixed Term Contract. Shifts available Monday – Sunday, 7.00am – 10.00pm. UK notional hourly rate £12.71 per hour. Location: B&Q Glasshoughton.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store to Home Administrator and you’ll be a big part of this.
What’s the job?
You’ll create a brilliant experience for every local customer who orders our products online. Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules – plus you’ll be supporting colleagues across your store to answer customer queries. In short, you’ll make sure our online customer experience and delivery service is the best it can be.
What We Need
- A brilliant organiser, problem solver and communicator
- You’ll be working closely with colleagues and, most importantly, our customers
- Good with numbers and spreadsheets to maintain data accuracy
- Strong people skills and the ability to work with diverse teams
- Happy to expand your skills by using new technology and learning new ways of working
- Flexible to work on a rota that includes weekends, evenings and bank holidays
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to networks that represent colleagues and allies and help us keep diversity and inclusion at the heart of our business.
We recognise wellness means different things to different people and offer a range of benefits to help you be at your best, including a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, wellbeing benefits and more. We also provide generous breaks to help you stay refreshed.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Employment details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Sales and Business Development
- Industries: Retail
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Store to Home Administrator employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store to Home Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills as an organiser and communicator can benefit the Store to Home team.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully worked with diverse teams or resolved customer queries. This will highlight your ability to fit right in with the B&Q culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, just like the role requires.
We think you need these skills to ace Store to Home Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Store to Home Administrator role. Highlight your organisational skills, problem-solving abilities, and any experience with data management or customer service. We want to see how you fit into our team!
Show Off Your People Skills: Since you'll be working closely with colleagues and customers, it's important to showcase your communication skills. Share examples of how you've successfully collaborated with others or resolved customer queries in the past. We love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate clarity and want to see your strengths shine through without any fluff!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at B&Q
✨Know the Role Inside Out
Before your interview, make sure you understand what a Store to Home Administrator does. Familiarise yourself with the key responsibilities like processing online orders and managing stock. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples of how you've successfully managed tasks or projects in the past. Think about times when you had to juggle multiple responsibilities and how you kept everything on track.
✨Brush Up on Your People Skills
As you'll be working closely with customers and colleagues, it's essential to demonstrate your communication skills. Prepare to discuss how you've handled customer queries or worked within a team. Highlight any experiences where you resolved conflicts or improved customer satisfaction.
✨Be Ready for Tech Talk
This job involves using technology and spreadsheets, so be prepared to discuss your experience with these tools. If you've used specific software or systems before, mention them. Showing your willingness to learn new technologies will also impress the interviewers.
