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- Tasks: Lead the development of innovative loyalty programmes and enhance customer engagement.
- Company: B&Q is a leading home improvement retailer dedicated to helping customers create their ideal homes.
- Benefits: Enjoy up to £80,000 salary, hybrid working, 6.6 weeks holiday, and an award-winning pension scheme.
- Why this job: Join a dynamic team focused on customer-first strategies and impactful product development.
- Qualifications: Experience in digital product management and strong communication skills are essential.
- Other info: B&Q values diversity and offers a supportive environment for all employees.
The predicted salary is between 48000 - 64000 £ per year.
B&Q Chandler\’s Ford, England, United Kingdom
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B&Q Chandler\’s Ford, England, United Kingdom
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Join to apply for the Product Manager – Loyalty role at B&Q
Permanent
Up to £80,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (1/2 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a
Overview
Permanent
Up to £80,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (1/2 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Product Manager – Loyalty and you’ll be a big part of this.
Role Pupose: This is an exciting time at B&Q/TradePoint as we look to make significant investment in our loyalty programmes which already reward millions of customers. This role is to lead on the technology that underpins our existing proposition while also designing and building a more modern future-fit technology stack and customer proposition. The role has 1x direct report who leads on our Mar-tech and priorities, making the PM for Loyalty the go-to product/technology role for driving customer engagement and value. Central to the role will be working with front-end product teams, business stakeholders, Kingfisher technology teams and 3 rd parties to shape and deliver our priorities – bringing in engineering teams where appropriate given banner/Kingfisher accountability for the engineering solution.
What\’s the job?
Key Accountabilities / Responsibilities
Owning your domain strategy:
- Working with your team and business stakeholders to define the 2+ years out product vision and strategy for your domain area aligned to the business plan and in concert with other domain areas.
- Act as a champion for your plan; bringing stakeholders along with you.
- Develop clear measurable objectives and key results (OKRs) with your business stakeholders that act as proof points and focus areas for your teams to deliver your strategy
- Stay close to industry trends and competitor moves to keep your plan/execution at the cutting edge of the market
- Understand your domain area with great clarity and continued curiosity; technology stack, customer behaviour, metrics, qualitative feedback
Driving a Product Culture
- Bring ‘customer first’ and ‘speed to value’ thinking into the way the business makes decisions and prioritises
- Act as an agent of change to help drive product led ways of working in our teams and with stakeholders, including bringing technology, design and product together to drive speed to value
- Be a key member of the Product Chapter; adding your expertise to the broader community and supporting others
- Stay close to our customers using a variety of qualitative and quantitative tools
Robust Delivery
- Understanding and driving the flow of work through delivery teams
- Prioritise delivery with clear alignment to product strategy, outcomes and OKRs
- Proactively manage team resources, quality standards, delivery timelines and risks in your domain across B&Q and Kingfisher teams
- With the support of the Programme Manager, lead complex multi-team delivery
Team Leadership
- As a leader,, you’ll play an active part of the culture of our business and represent B&Q values and product culture in your team and the wider tech community.
- Drive high performance and engagement within your team through regular 1 to 1s and quarterly check-ins
- Support the development of the individuals in your team through regular conversations, a shared talent development plan and active coaching.
- Create an inclusive environment, engaging the team through open and fair leadership which inspires and supports others
- Coaching of your team and others in product ways of working, including design thinking, innovation, making data-led decisions, working cross functionally and stakeholder management.
What We Need
Required Skills & Experience:
- Experience with in store operations and associated Digital Products, in particular experience with B&Q and .com+ is desirable.
- In depth experience of digital product management, governance models and delivery frameworks.
- Strong overall knowledge of application capabilities, integration, development methodologies and industry best practices
- Experience of significant transformation leadership and management
- Good understanding of product design framework, methodologies and user research.
- Well-seasoned strong communication and presentation skills at all levels of a business
- Track record of being a structured problem solver able to see, develop and focus on the bigger picture.
- Experience of team and line management
- Working an agile environment with matrix management
- Clear understanding of development frameworks, code management and operation of underlying infrastructure
- Knowledge and understanding of web analytics and optimisation solutions, especially Google Analytics
- Demonstrable evidence of building relationships and influencing across work levels, up to and including Board level
- Capable of representing B&Q at external events
- Be a product thought leader and help to embed a product culture in B&Q
- Comfortable navigating and simplifying ambiguity
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Marketing and Sales
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Industries
Retail
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Product Manager - Loyalty employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Loyalty
✨Tip Number 1
Familiarise yourself with B&Q's current loyalty programmes and their technology stack. Understanding how these systems work will help you demonstrate your knowledge during interviews and show that you're ready to contribute from day one.
✨Tip Number 2
Network with current or former employees of B&Q, especially those in product management or related roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on industry trends and competitor moves in the retail sector, particularly regarding loyalty programmes. This knowledge will not only prepare you for potential interview questions but also position you as a forward-thinking candidate.
✨Tip Number 4
Prepare to discuss your experience with agile methodologies and team leadership. Highlight specific examples where you've successfully driven product initiatives or managed cross-functional teams, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Product Manager - Loyalty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital product management and loyalty programmes. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and how your previous experiences align with B&Q's vision. Mention specific projects where you've successfully driven product strategy or transformation.
Showcase Your Leadership Skills: Since this role involves team leadership, provide examples of how you've motivated and developed teams in the past. Highlight any experience you have in fostering a product culture and driving high performance.
Demonstrate Industry Knowledge: Research current trends in loyalty programmes and digital products. In your application, reference how you can leverage this knowledge to enhance B&Q's offerings and stay ahead of competitors.
How to prepare for a job interview at B&Q
✨Understand the Product Vision
Before your interview, make sure you have a clear understanding of B&Q's product vision and how the loyalty programme fits into it. Be prepared to discuss how you would align your strategies with their long-term goals.
✨Showcase Your Leadership Skills
As a Product Manager, you'll be leading a team. Highlight your experience in team management and how you've successfully driven high performance and engagement in previous roles. Share specific examples of how you've supported team development.
✨Demonstrate Customer-Centric Thinking
B&Q values a 'customer first' approach. Be ready to discuss how you've used customer feedback and data to inform product decisions in the past. Show that you can balance customer needs with business objectives.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in loyalty programmes and digital products within the retail sector. Be prepared to discuss how these trends could influence B&Q's strategy and how you would leverage them to enhance customer engagement.
