Product Manager - Loyalty

B&Q Chandler\’s Ford, England, United Kingdom

Permanent

Up to £80,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday + Hybrid Working (1/2 days per week in the office)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Product Manager – Loyalty and you’ll be a big part of this.

Role Purpose

This is an exciting time at B&Q/TradePoint as we look to make significant investment in our loyalty programmes which already reward millions of customers. This role is to lead on the technology that underpins our existing proposition while also designing and building a more modern future‑fit technology stack and customer proposition. The role has 1x direct report who leads on our Mar‑tech and priorities, making the PM for Loyalty the go‑to product/technology role for driving customer engagement and value. Central to the role will be working with front‑end product teams, business stakeholders, Kingfisher technology teams and 3rd parties to shape and deliver our priorities – bringing in engineering teams where appropriate given banner/Kingfisher accountability for the engineering solution.

What’s the job?

Key Accountabilities / Responsibilities

• Owning your domain strategy: Work with your team and business stakeholders to define the 2+ years out product vision and strategy for your domain area aligned to the business plan and in concert with other domain areas.
• Act as a champion for your plan; bringing stakeholders along with you.
• Develop clear measurable objectives and key results (OKRs) with your business stakeholders that act as proof points and focus areas for your teams to deliver your strategy.
• Stay close to industry trends and competitor moves to keep your plan/execution at the cutting edge of the market.
• Understand your domain area with great clarity and continued curiosity – technology stack, customer behaviour, metrics, qualitative feedback.

Driving a Product Culture

• Bring ‘customer first’ and ‘speed to value’ thinking into the way the business makes decisions and prioritises.
• Act as an agent of change to help drive product led ways of working in our teams and with stakeholders, including bringing technology, design and product together to drive speed to value.
• Be a key member of the Product Chapter; add your expertise to the broader community and support others.
• Stay close to our customers using a variety of qualitative and quantitative tools.

Robust Delivery

• Understanding and driving the flow of work through delivery teams.
• Prioritise delivery with clear alignment to product strategy, outcomes and OKRs.
• Proactively manage team resources, quality standards, delivery timelines and risks in your domain across B&Q and Kingfisher teams.
• With the support of the Programme Manager, lead complex multi‑team delivery.

Team Leadership

• As a leader, you’ll play an active part of the culture of our business and represent B&Q values and product culture in your team and the wider tech community.

Drive high performance and engagement within your team through regular 1 to 1s and quarterly check‑ins.

What We Need

Required Skills & Experience

• Experience with in‑store operations and associated digital products, in particular experience with B&Q and .com+ is desirable.
• In depth experience of digital product management, governance models and delivery frameworks.
• Strong overall knowledge of application capabilities, integration, development methodologies and industry best practices.
• Experience of significant transformation leadership and management.
• Good understanding of product design framework, methodologies and user research.
• Well‑seasoned strong communication and presentation skills at all levels of a business.
• Track record of being a structured problem solver able to see, develop and focus on the bigger picture.
• Experience of team and line management.
• Working an agile environment with matrix management.
• Clear understanding of development frameworks, code management and operation of underlying infrastructure.
• Knowledge and understanding of web analytics and optimisation solutions, especially Google Analytics.
• Demonstrable evidence of building relationships and influencing across work levels, up to and including Board level.
• Capable of representing B&Q at external events.
• Be a product thought leader and help to embed a product culture in B&Q.
• Comfortable navigating and simplifying ambiguity.

What\’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.