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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Great communication skills and a passion for helping customers are essential.
- Other info: Flexible shifts available, including evenings and weekends, perfect for students.
Join to apply for the Customer Advisor – TradePoint role at B&Q
1 day ago Be among the first 25 applicants
Join to apply for the Customer Advisor – TradePoint role at B&Q
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 12.71 per hour (Inclusive of an £0.27p per hour, store specific location allowance)
B&Q Luton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Overview
Customer Advisor – TradePoint
Part time – 18 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 12.71 per hour (Inclusive of an £0.27p per hour, store specific location allowance)
B&Q Luton
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What\’s the job?
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor - TradePoint employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Familiarise yourself with B&Q's products and services, especially those related to TradePoint. Understanding the range of offerings will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about home improvement topics. This will help you feel more comfortable discussing products and services with trade members when you get the job.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully interacted with customers or colleagues in the past. This will highlight your interpersonal skills, which are crucial for the Customer Advisor role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work varied shifts, including weekends and evenings. Emphasising your adaptability will demonstrate that you're a great fit for the team at B&Q.
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Advisor - TradePoint position. Understand the key responsibilities and required skills, such as communication and relationship-building, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, teamwork abilities, and any previous roles in retail or trade environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the TradePoint team at B&Q.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Know the Company
Before your interview, take some time to research B&Q and their TradePoint services. Understanding their values and mission will help you align your answers with what they are looking for in a Customer Advisor.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with customers and colleagues effectively. Use examples from past experiences where you successfully built relationships or resolved issues.
✨Highlight Your Flexibility
The role requires working various shifts, including weekends and evenings. Be ready to discuss your availability and willingness to adapt to different schedules, showing that you are a team player who can pitch in when needed.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios with trade members. Think of examples where you identified customer needs and provided tailored solutions, as this will showcase your problem-solving skills and customer focus.
