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- Tasks: Assist in stocking the store and ensuring customer needs are met.
- Company: B&Q helps customers create homes they love with ideas and tools.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks.
- Why this job: Join a diverse team that values your contributions and supports your growth.
- Qualifications: Great communication skills and a team player attitude are essential.
- Other info: Flexible shifts available; potential to gain a forklift license.
Part time - 16.5 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Friday, 04.00pm - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Worcester
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Stock Flow Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.
What We Need
- A great communicator who can think clearly and make sound plans no matter how busy things get.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Customer Advisor - Stock flow employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Stock flow
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. B&Q values a supportive team environment, so highlighting your ability to work well with colleagues will be beneficial.
✨Tip Number 3
Be ready to discuss your organisational skills and how you manage tasks under pressure. As a Stock Flow Customer Advisor, you'll need to keep things running smoothly, so demonstrating your ability to prioritise and stay calm is key.
✨Tip Number 4
Express your willingness to learn new technologies and processes. B&Q is looking for candidates who are adaptable and eager to grow, so showing that you're open to expanding your skill set will make you stand out.
We think you need these skills to ace Customer Advisor - Stock flow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your communication skills, teamwork, and any experience in retail or stock management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work in a fast-paced environment. Mention specific examples of how you've contributed to team success in previous roles.
Highlight Flexibility: Since the role requires working on a rota that includes evenings and weekends, make sure to mention your availability and willingness to adapt to different shifts in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems or improved processes in past jobs. This will demonstrate your analytical thinking and ability to keep things simple under pressure.
How to prepare for a job interview at B&Q
✨Show Your Communication Skills
As a Customer Advisor, effective communication is key. Be prepared to demonstrate your ability to convey information clearly and listen actively. Use examples from past experiences where you successfully communicated with customers or team members.
✨Highlight Your Organisational Skills
The role requires an organised and analytical thinker. During the interview, share specific instances where you managed tasks efficiently or solved problems through careful planning. This will show that you can handle the busy environment of the store.
✨Demonstrate Teamwork
B&Q values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that illustrate your ability to support colleagues and work towards common goals, especially in challenging situations.
✨Express Willingness to Learn
The job involves using new technology and learning new ways of working. Show enthusiasm for personal development by discussing any relevant training or skills you've acquired recently. This will indicate that you're adaptable and eager to grow within the company.
