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- Tasks: Become a key advisor, helping customers with their home improvement projects and managing store displays.
- Company: B&Q is dedicated to empowering customers to create homes they love with expert advice and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills in a supportive environment.
- Qualifications: Great communication skills, teamwork, and a willingness to learn new technologies are essential.
- Other info: Flexible shifts available, including weekends and evenings, to fit your schedule.
The predicted salary is between 22000 - 30000 £ per year.
Join to apply for the Customer Advisor – Retail Change role at B&Q
6 days ago Be among the first 25 applicants
Join to apply for the Customer Advisor – Retail Change role at B&Q
Shifts available Monday – Sunday, 7.00am – 10.00pm
B&Q Cheltenham
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Retail Change Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor – Retail Change
Full time 36.75 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 12.71 per hour (Inclusive of an £0.27 per hour, store specific location allowance)
B&Q Cheltenham
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Retail Change Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. When we need to update our ranges in store, you will help make this happen by safely changing the layout and shining the spotlight on new, exciting products. In times where no change is happening, you’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor - Retail Change employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Retail Change
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the types of home improvement projects customers might undertake will help you engage more effectively during the interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully assisted customers in the past. This will demonstrate your ability to provide excellent customer service, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your teamwork experiences. Since the role requires collaboration with colleagues, sharing specific instances where you worked well in a team can highlight your suitability for the position.
✨Tip Number 4
Prepare to talk about your flexibility regarding working hours. Since the job involves shifts that include weekends and evenings, expressing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Advisor - Retail Change
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description. Emphasise your communication skills, teamwork experience, and any retail or customer service background you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've successfully assisted customers in the past.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Communication Skills
As a Customer Advisor, communication is key. During the interview, demonstrate your ability to clearly articulate your thoughts and ideas. Use examples from past experiences where you successfully communicated with customers or team members.
✨Highlight Teamwork Experience
B&Q values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported colleagues or contributed to a team project, showcasing your ability to work well with others.
✨Demonstrate Problem-Solving Abilities
The role requires analytical thinking and the ability to manage challenges. Prepare to discuss situations where you faced a problem and how you approached finding a solution. This will show your potential employer that you can think on your feet.
✨Express Willingness to Learn
B&Q is looking for candidates who are open to expanding their skills. Mention any new technologies or methods you've learned in the past and express your enthusiasm for training opportunities, such as paint-mixing or stock management.
