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- Tasks: Help customers with home improvement projects and provide expert advice.
- Company: Join B&Q, a leading home improvement retailer with a friendly culture.
- Benefits: Earn £12.71 per hour, enjoy 6.6 weeks holiday, and access wellness benefits.
- Why this job: Be part of a team that inspires customers to create their dream homes.
- Qualifications: Friendly, eager to learn, and great at teamwork.
- Other info: Flexible shifts available, including weekends and evenings.
Customer Advisor
Part time – 30 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 6.00am – 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Newtownabbey
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor - NI employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - NI
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped someone solve a problem or made their day better. Be ready to share these experiences during your interview to demonstrate your friendly and outgoing nature.
✨Tip Number 3
Show your eagerness to learn! B&Q values employees who are happy to expand their skills. Mention any past experiences where you’ve picked up new skills quickly or how you’re excited about learning paint-mixing and timber cutting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, which is exactly what B&Q is looking for!
We think you need these skills to ace Customer Advisor - NI
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us know why you're excited about home improvement! Share any personal experiences or projects you've worked on that showcase your enthusiasm. We love seeing candidates who are genuinely interested in helping others create their dream homes.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Customer Advisor role. Use keywords from the job description, like 'customer service' and 'teamwork', to show us you understand what we're looking for. This will help your application stand out!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether you're friendly, outgoing, or a bit quirky, we value authenticity and want to see how you'd fit into our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s super straightforward, and you'll be one step closer to joining our fantastic team at B&Q. Plus, it helps us keep track of all applications efficiently!
How to prepare for a job interview at B&Q
✨Know Your Stuff
Before the interview, make sure you’re familiar with B&Q’s products and services. Brush up on home improvement basics and think about how you can help customers with their projects. This will show your passion for the role and your eagerness to assist.
✨Show Off Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of times when you’ve provided excellent customer service or resolved issues effectively. This will demonstrate your friendly and outgoing nature, which is exactly what they’re looking for.
✨Flexibility is Key
Since the role involves working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to work weekends and evenings, as this shows you’re committed and adaptable, traits that are highly valued in retail.
✨Embrace Learning Opportunities
B&Q offers training in areas like paint-mixing and stock management. Express your enthusiasm for learning new skills and using technology. This will not only show your eagerness to grow but also align with their commitment to employee development.
