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- Tasks: Become an expert advisor, helping customers with home improvement projects and managing stock.
- Company: Join B&Q, a diverse company committed to community representation and inclusion.
- Benefits: Enjoy competitive salary, 6.6 weeks holiday, shopping discounts, and wellness benefits.
- Why this job: Be part of a supportive team that values your individuality and promotes personal growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Generous breaks and support for recruitment adjustments available.
The predicted salary is between 28800 - 43200 £ per year.
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Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main focus.
What we need:
Happy to help, eager to learn, and just a little obsessed with home improvement, you’ll feel right at home with us. You’re friendly, outgoing, and get a buzz from helping others. You’re willing to expand your skills by using new technology and learning new ways of working. You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognize that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. These include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
To support you during the application or interview process, please contact us for any recruitment adjustments.
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Customer Advisor - NI employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - NI
✨Tip Number 1
Familiarise yourself with home improvement trends and products. Being knowledgeable about the latest tools, materials, and techniques will not only impress during your interview but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you articulate how you would handle various customer interactions, showcasing your friendly and helpful nature.
✨Tip Number 3
Demonstrate your willingness to learn by researching paint-mixing and timber cutting techniques. Showing that you're proactive about expanding your skill set can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, highlighting your availability and willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Advisor - NI
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Advisor. Highlight key responsibilities such as customer service, sales, and teamwork in your application.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles, teamwork experiences, and your enthusiasm for home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Mention specific examples of how you've provided excellent customer service or worked effectively in a team.
Show Your Willingness to Learn: In your application, express your eagerness to learn new skills, such as paint-mixing and using technology. This aligns with the company's focus on training and development.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and adapt to different roles within a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
