At a Glance
- Tasks: Assist customers at checkouts and provide expert advice on home improvement.
- Company: B&Q is a leading home improvement retailer dedicated to helping customers create their dream homes.
- Benefits: Enjoy flexible hours, competitive pay, wellness benefits, and generous holiday leave.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No prior experience needed; just bring your enthusiasm for helping others and learning.
- Other info: Full flexibility required for shifts, including weekends and evenings.
B&Q Peterborough, England, United Kingdom
Customer Advisor – Checkouts
B&Q Peterborough, England, United Kingdom
2 days ago Be among the first 25 applicants
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Customer Advisor – Checkouts
Part Time – 18 hours per week (Full flexibility needed)
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate ÂŁ 12.71 per hour
B&Q Peterborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor – Checkouts
Part Time – 18 hours per week (Full flexibility needed)
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate ÂŁ 12.71 per hour
B&Q Peterborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor - Checkouts employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since the role requires availability across various shifts, highlighting your willingness to work evenings, weekends, and bank holidays can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for home improvement. Share any personal projects or experiences that reflect your interest in DIY and home enhancement, as this aligns perfectly with B&Q's mission and values.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience you have in retail or home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to work in a team, your flexibility with shifts, and your enthusiasm for helping customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and passion for home improvement. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Since the role is all about helping customers with their home projects, make sure to express your enthusiasm for home improvement. Share any personal experiences or projects you've worked on that demonstrate your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
B&Q values great customer service, so be prepared to discuss how you’ve provided exceptional service in previous roles. Use specific examples to illustrate your ability to engage with customers, resolve issues, and create a positive shopping experience.
✨Be Flexible and Adaptable
The job requires flexibility in working hours, including weekends and evenings. Highlight your willingness to work varied shifts and adapt to changing circumstances, as this will show that you are a team player who can meet the needs of the business.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about training opportunities, team dynamics, or how success is measured in the role. This not only helps you understand the job better but also demonstrates your proactive attitude.