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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer dedicated to inspiring customers.
- Benefits: Enjoy flexible hours, competitive pay, wellness benefits, and generous holiday time.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
- Other info: Flexible shifts available, including weekends and evenings; training provided.
Shifts available Monday – Sunday, 7:00 am – 8:00 pm
B&Q Oldham
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Overview
- Part time – 12 hours per week
- 3 month fixed term contract
- UK notional hourly rate £12.71 per hour
Job Description
Become an expert advisor, a guide for every customer and their home improvement projects. Responsibilities include:
- Deliver high quality customer service at the tills
- Achieve sales targets
- Handle click & collect
- Set up displays and maintain store appearance
What We Need
- Friendly and outgoing with a passion for home improvement
- Ready to help, eager to learn and tech‑savvy
- Team player, flexible to work on a rota that includes weekends, evenings and bank holidays
Benefits
Competitive salary. Our benefits include an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts and well‑being benefits.
We are committed to diversity and inclusion. We also provide support during the application or interview process – please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and services they offer will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is a key aspect of the Customer Advisor role.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since the role requires availability across various shifts, demonstrating your willingness to adapt to the schedule will make you a more attractive candidate.
✨Tip Number 4
Express your enthusiasm for learning new technologies and processes. Highlighting your eagerness to embrace training opportunities will show that you're committed to personal growth and improving customer experiences.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences related to home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are passionate about home improvement and how you can contribute to the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you can relate to customers' needs.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This role is all about helping customers, so showcasing your ability to connect with people and solve their problems will be key.
✨Be Ready to Discuss Flexibility
Since the job requires working various shifts, be prepared to discuss your availability and willingness to work weekends and evenings. Highlight your adaptability and commitment to being a team player.
✨Familiarise Yourself with B&Q's Values
Research B&Q's mission and values before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they are looking for in a candidate.