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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn.
- Other info: Flexible shifts available, including weekends and evenings.
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Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate ÂŁ13.52 per hour (Inclusive of an ÂŁ0.81 per hour, store specific location allowance)
B&Q Sidcup
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor
Part time – 22.5 – 30 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate ÂŁ13.52 per hour (Inclusive of an ÂŁ0.81 per hour, store specific location allowance)
B&Q Sidcup
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
-
Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values can help you align your personal beliefs with the company's mission, making you a stronger fit for their team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to home improvement. Use keywords from the job description to show you understand what B&Q is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at B&Q and how your values align with theirs, especially regarding customer service and community.
Showcase Your Soft Skills: B&Q values friendly and outgoing personalities. In your application, provide examples of how you've successfully helped customers in the past or worked effectively in a team setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who is friendly and eager to help, so showcasing your ability to connect with customers will be crucial.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to collaborate, especially in a retail environment.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being able to discuss these values and how they resonate with you can set you apart from other candidates.
