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Customer Advisor
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B&q
Customer Advisor

Customer Advisor

Draycott Full-Time No home office possible
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At a Glance

  • Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
  • Company: B&Q is dedicated to empowering customers to create homes they love.
  • Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
  • Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
  • Qualifications: No prior experience needed; just bring your enthusiasm for home improvement and teamwork.
  • Other info: Part-time role with flexible weekend shifts; perfect for students!

Join to apply for the Customer Advisor role at B&Q

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Join to apply for the Customer Advisor role at B&Q

Shifts available Saturday – Sunday, 7.00am – 8.00pm

B&Q Eastwood

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time – 10 hours per week

3 Month Fixed Term Contract

Shifts available Saturday – Sunday, 7.00am – 8.00pm

UK Notional hourly rate £ 12.71 per hour

B&Q Eastwood

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What\’s the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What\’s in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Other

  • Industries

    Retail

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Customer Advisor employer: B&q

B&Q is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a strong commitment to employee wellbeing, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellness benefits. Working as a Customer Advisor at our Eastwood location not only provides you with the opportunity to develop your skills in home improvement but also allows you to be part of a supportive team dedicated to helping customers create their dream homes.
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Contact Detail:

B&q Recruiting Team

View B&q Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Advisor

✨Tip Number 1

Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.

✨Tip Number 2

Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.

✨Tip Number 3

Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, highlighting your willingness to adapt your schedule can set you apart from other candidates.

✨Tip Number 4

Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values and initiatives can help you align your personal values with the company's mission, making you a more attractive candidate.

We think you need these skills to ace Customer Advisor

Customer Service Skills
Communication Skills
Teamwork
Sales Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Time Management
Basic Technical Skills
Product Knowledge
Flexibility
Positive Attitude
Learning Agility

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.

Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers.

Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to B&Q's mission.

Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.

How to prepare for a job interview at B&q

✨Show Your Passion for Home Improvement

Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in a Customer Advisor.

✨Demonstrate Excellent Customer Service Skills

Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who can connect with customers and help them with their home improvement needs, so showcasing your ability to assist and inspire will be key.

✨Be Ready to Discuss Teamwork

Since working in a team is essential for this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to support your colleagues, especially in a retail environment.

✨Familiarise Yourself with B&Q's Values

Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being able to discuss these values during your interview will show that you are aligned with the company's culture and mission.

Customer Advisor
B&q
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  • Customer Advisor

    Draycott
    Full-Time

    Application deadline: 2027-07-23

  • B

    B&q

    View B&q Profile
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