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For Companies At a Glance
- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No prior experience needed; just bring your enthusiasm for home improvement and teamwork.
- Other info: Part-time role with flexible weekend shifts; perfect for students!
Customer Advisor – B&Q Eastwood
We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Part‑time – 7.5 or 15 hours per week – Permanent Contract
Shifts available Saturday 6am‑8pm and Sunday 8am‑4.30pm
UK Notional hourly rate £12.71 per hour
What We Need
- Friendly, outgoing and enthusiastic about home improvement – the people we serve love a great fit.
- Great customer service is the main aim – you’ll be trained in paint‑mixing, cutting timber and managing stock, setting up displays and keeping your store looking great.
- Team player, flexible and ready to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
- Competitive salary, award‑winning pension scheme, ShareSave options and 6.6 weeks holiday.
- Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, generous breaks and payroll giving.
- Access to a range of networks that represent our colleagues and allies – putting diversity and inclusion at the heart of our business.
- Wellness support – we want colleagues to be at their best and feel well by offering a range of benefits to help you.
Contact
During the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, highlighting your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values and initiatives can help you align your personal values with the company's mission, making you a more attractive candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to B&Q's mission.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who can connect with customers and help them with their home improvement needs, so showcasing your ability to assist and inspire will be key.
✨Be Ready to Discuss Teamwork
Since working in a team is essential for this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to support your colleagues, especially in a retail environment.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being able to discuss these values during your interview will show that you are aligned with the company's culture and mission.
