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For Companies At a Glance
- Tasks: Become a home improvement expert, assisting customers with their projects and managing store displays.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills in a supportive environment.
- Qualifications: A friendly attitude, eagerness to learn, and a passion for home improvement are essential.
- Other info: Flexible shifts available, including weekends and evenings, to fit your schedule.
Overview
Customer Advisor
Part Time – 22.5 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate £13.25per hour (Inclusive of an £0.54 per hour, store specific location allowance)
B&Q Burgess Hill
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you engage with customers more effectively and show your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Whether it's through networking or during the interview, share examples of how you've helped customers in the past to highlight your suitability for the role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for learning new skills, especially those related to paint-mixing and stock management. Expressing a genuine interest in expanding your knowledge can set you apart from other candidates.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention specific examples of how you’ve provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. The role requires a friendly and helpful attitude, so showcasing your ability to connect with customers will be crucial.
✨Be Ready to Discuss Teamwork
Since the job involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight situations where you contributed to a team goal or helped a colleague, as this will show you’re a great fit for their culture.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they are looking for in a candidate.
