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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn.
- Other info: Flexible shifts available, including evenings and weekends, perfect for students.
Shifts available Monday - Sunday, 7.00am - 10.00pm.
UK Notional hourly rate £12.71 per hour.
B&Q Lincoln.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
- Customer Advisor - EVENINGS AND WEEKENDS
- Part time - 18.75 hours per week
- 3 Month Fixed Term Contract
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will not only help you in the role but also impress during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped customers in previous roles. This will demonstrate your ability to connect with customers and provide excellent service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, highlighting your availability can set you apart from other candidates.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values can help you align your answers with their company culture during the interview.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Advisor position at B&Q. Understand the key responsibilities and required skills, such as customer service, teamwork, and flexibility in working hours.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Customer Advisor role. Emphasise any previous customer service roles, teamwork experiences, and your enthusiasm for home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your eagerness to learn. Mention specific examples of how you’ve provided excellent customer service in the past and express your excitement about the opportunity to work at B&Q.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Advisor.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Prepare examples of how you've helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle difficult situations with ease.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, and emphasise your flexibility in working various shifts, including evenings and weekends.
✨Familiarise Yourself with B&Q's Products
Before the interview, take some time to learn about the products and services B&Q offers. This will not only show your initiative but also help you answer questions more effectively. Being knowledgeable about paint-mixing and timber cutting can give you an edge in the conversation.
