Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a home improvement expert while assisting customers with their projects.
- Company: Join B&Q, a leader in home improvement, dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, flexible hours, wellness benefits, and generous holiday time.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: A friendly attitude, eagerness to learn, and a passion for home improvement are essential.
- Other info: Flexible shifts available, including weekends and evenings, perfect for students.
Part time - 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 6.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Pontypridd
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples from previous experiences where you went above and beyond to assist a customer, as this aligns perfectly with the role of a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new skills, such as paint-mixing and stock management. Highlighting your enthusiasm for personal development can set you apart from other candidates and show that you're committed to the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to home improvement. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your enthusiasm for home improvement. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Teamwork Skills: In your application, emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in a retail or customer-focused environment.
Highlight Flexibility and Availability: Since the role requires working on a rota that includes weekends and evenings, make sure to mention your availability clearly in your application. This shows that you are adaptable and willing to meet the company's needs.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement. Understanding their commitment to diversity and inclusion will help you align your answers with their culture, showing that you're a good fit for the team.
