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For Companies At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leading retailer dedicated to improving homes.
- Benefits: Enjoy competitive pay, generous holidays, and wellness support.
- Why this job: Make a real difference in customers' lives while learning new skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, including weekends and evenings.
Join to apply for the Customer Advisor role at B&Q
- 3 Month Fixed Term Contract
- Shifts available Monday – Sunday, Weekends and evenings
- UK Notional hourly rate £12.71 per hour
B&Q Camborne
Overview
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Retail
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know B&Q inside out! Familiarise yourself with their products and services, especially those related to home improvement. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a Customer Advisor.
✨Tip Number 2
Practice your people skills! As a Customer Advisor, you'll be interacting with customers all day. Try role-playing scenarios with friends or family to boost your confidence in providing excellent customer service and handling various situations.
✨Tip Number 3
Be flexible and show your willingness to learn! Highlight your adaptability during interviews, especially since the role requires working weekends and evenings. Let them know you're eager to pick up new skills, like paint-mixing and stock management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that match what we’re looking for, like teamwork, customer service, and flexibility. This shows us that you’ve done your homework and are serious about joining our team!
Be Friendly and Approachable: Your written application should reflect your friendly personality. Use a warm and inviting tone, and don’t be afraid to let your character come through. We’re looking for someone who can connect with customers, so showing your approachable side in your writing is key!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role. Plus, it helps us keep track of your application better. So, what are you waiting for? Get started!
How to prepare for a job interview at B&Q
✨Know Your Stuff
Before the interview, brush up on B&Q's products and services. Familiarise yourself with home improvement trends and common customer queries. This will show your passion for the role and help you connect with the interviewers.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a Customer Advisor role, so make sure to highlight your friendly and outgoing nature.
✨Be Ready to Learn
Since the job involves learning new skills like paint-mixing and stock management, express your eagerness to learn. Share any experiences where you quickly picked up new skills or technologies, showing that you're adaptable and keen to grow.
✨Flexibility is Key
B&Q values flexibility, so be prepared to discuss your availability for shifts, including weekends and evenings. Highlight your willingness to work as part of a team and adapt to different roles within the store to meet customer needs.
