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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your skills are valued and you can make a real impact.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available on Tuesday, Wednesday, and Friday mornings.
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Join to apply for the Customer Advisor role at B&Q
Permanent Contract
Shifts available – Tuesday, Wednesday & Friday, 6am – 9am
UK Notional hourly rate ÂŁ 13.25 per hour (Inclusive of an ÂŁ0.54 per hour, store specific location allowance)
B&Q Newbury
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor Pricing
Part Time – 9 hours per week
Permanent Contract
Shifts available – Tuesday, Wednesday & Friday, 6am – 9am
UK Notional hourly rate ÂŁ 13.25 per hour (Inclusive of an ÂŁ0.54 per hour, store specific location allowance)
B&Q Newbury
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires working early mornings and potentially weekends, demonstrating your willingness to adapt to the schedule can set you apart from other candidates.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values and initiatives can help you align your personal values with the company’s mission, making you a more appealing candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your friendliness, and your eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've helped customers in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home needs.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q values friendly and helpful interactions, so be ready to discuss how you can create a positive experience for customers.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to collaborate with colleagues to achieve common goals.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being knowledgeable about the company's values will show your genuine interest in becoming part of their team.
