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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your skills are valued and you can make a real impact.
- Qualifications: No specific experience needed, just a passion for helping others and learning new skills.
- Other info: Flexible part-time hours available, including weekends and evenings.
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Overview
Customer Advisor – Building and Hardware
Part time – 20 hours per week
Permanent Contract
Shifts availableMonday to Sunday from 7am to 11pm
UK Notional hourly rate £ 12.71 per hour
B&Q Cheetham Hill Warehouse
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor – Building and Hardware
Part time – 20 hours per week
Permanent Contract
Shifts availableMonday to Sunday from 7am to 11pm
UK Notional hourly rate £ 12.71 per hour
B&Q Cheetham Hill Warehouse
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range, especially in building and hardware. Knowing the ins and outs of their offerings will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped customers in previous roles. Highlighting your ability to connect with people and solve problems will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about how you align with these values can set you apart and show that you're not just looking for a job, but a place where you can contribute positively.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service experience and teamwork.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or retail, and include specific examples of how you've helped customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and customer service. Mention why you want to work at B&Q and how you can contribute to their mission of helping customers improve their homes.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Since the role is all about helping customers with their home projects, make sure to express your enthusiasm for home improvement. Share any personal experiences or projects you've worked on that demonstrate your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
B&Q values great customer service, so be prepared to discuss how you’ve provided exceptional service in previous roles. Use specific examples to illustrate your ability to connect with customers and resolve their issues effectively.
✨Be Ready to Discuss Teamwork
As a Customer Advisor, you'll be part of a team. Highlight your experience working collaboratively with others, especially in fast-paced environments. Mention any specific instances where teamwork led to success in your previous jobs.
✨Prepare for Practical Questions
You might be asked practical questions related to the products B&Q sells, such as paint-mixing or timber cutting. Brush up on basic knowledge about these areas, and don’t hesitate to ask for clarification if you're unsure during the interview.
