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- Tasks: Become a home improvement expert, assisting customers with their projects and managing store displays.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and discounts while working in a diverse team.
- Why this job: Join a supportive culture where your skills are valued and you can make a real impact on customers' lives.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn about home improvement.
- Other info: Flexible shifts available, including weekends and evenings, perfect for students balancing studies and work.
The predicted salary is between 22000 - 30000 ÂŁ per year.
B&Q Abingdon-On-Thames, England, United Kingdom
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B&Q Abingdon-On-Thames, England, United Kingdom
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Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate ÂŁ 12.71 per hour (Additional 50p per hour, store specific location allowance)
B&Q Abingdon
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor
Full time 36.45 hours per week
Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate ÂŁ 12.71 per hour (Additional 50p per hour, store specific location allowance)
B&Q Abingdon
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement tools, materials, and services will help you engage with customers confidently and show your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, showing that you genuinely enjoy helping others can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, highlighting your willingness to adapt can make a positive impression.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about how you align with their values can demonstrate that you're not just looking for a job, but are genuinely interested in being part of their community.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service experience and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences related to home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to help customers. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle difficult situations.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific examples of how you contributed to a team's success and how you can collaborate effectively with others.
✨Familiarise Yourself with B&Q's Products and Services
Before the interview, take some time to research B&Q's product range and services. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more confidently and show that you're genuinely interested in the role.
