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- Tasks: Lead the store during shifts and ensure a smooth shopping experience.
- Company: Join B&Q, a leading home improvement retailer with a customer-first approach.
- Benefits: Enjoy 6.6 weeks holiday, an award-winning pension, and shopping discounts.
- Why this job: Be the heartbeat of the store and make a real impact on customers' lives.
- Qualifications: Passionate about customer service and enjoy working in a team.
- Other info: Flexible part-time role with opportunities for personal growth.
The predicted salary is between 17200 - 21500 ÂŁ per year.
Permanent contract – 18.5 hours per week. Full-time equivalent salary £28,741.44 per annum (incl. £0.54 per hour, store specific location allowance), pension, 6.6 weeks holiday.
Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
OverviewPart‑time permanent contract, 18.5 hours per week, located in Brighton. The role involves leading the store during shifts, ensuring a safe working and shopping environment for colleagues and customers.
Responsibilities- Be the heartbeat of the store day‑to‑day and ensure operations run smoothly.
- Deploy colleagues to support the “make every customer count” objective throughout the shift.
- Serve as the first point of contact for customers and colleagues.
- Maintain store safety and compliance at all times.
- Passionate about customers and doing the right thing for them.
- Have a global view and not be constrained to specific store areas.
- Safety conscious with an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Bring energy to each day and motivate those around you.
- Confident in exercising autonomy and making decisions for the customer at pace.
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
Contact recruitment@b-and-q.co.uk for recruitment adjustments.
Shift Lead in Brighton employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to impress during the interview.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've led a team or made decisions under pressure. Be ready to share these stories during your interview to demonstrate your ability to motivate and guide others.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join the B&Q family. By applying directly, you can stay updated on your application status and get access to more resources to help you prepare for your new role.
We think you need these skills to ace Shift Lead in Brighton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the Shift Lead role and the values we hold at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities like leading the store during shifts and ensuring safety compliance. This will help you demonstrate your passion for the role and how you can contribute to making every customer count.
✨Showcase Your Customer Focus
Since the role is all about customers, be ready to share examples of how you've gone above and beyond for customers in previous jobs. Highlight your ability to interact positively with both customers and colleagues, as this will show that you’re a great fit for the team-oriented environment at B&Q.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to motivate your team and ensure smooth operations. Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team or managed a shift in the past. This will illustrate your capability to take charge and make decisions effectively.
✨Be Safety Savvy
Safety is key in retail, so brush up on your knowledge of compliance and safety standards relevant to the store environment. Be prepared to discuss how you would maintain a safe working and shopping environment, as this will show that you take the responsibility seriously and are detail-oriented.
