At a Glance
- Tasks: Provide top-notch IT support and improve systems for a diverse user base.
- Company: Join a dynamic team supporting multiple businesses across the UK and Ireland.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with a chance to learn and grow in a fast-paced environment.
- Why this job: Make a real difference by enhancing IT services and supporting your colleagues.
- Qualifications: Passion for IT, problem-solving skills, and a knack for clear communication.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an IT Support Technician to join our internal IT team, supporting around 200 users across 6 businesses, 14 UK locations, and our Ireland operation. This is a varied IT support role where high-quality service desk delivery is central, with involvement in business systems support, IT operations, infrastructure support, systems administration tasks, documentation, supplier liaison, IT asset management, and continuous improvement.
The role will suit someone who enjoys understanding problems properly, making sound decisions, reading official documentation, documenting what they learn, and helping the team improve how IT services are delivered.
What you will be doing as our IT Support Technician:
- You will provide responsive, professional IT support to colleagues and, where required, external customers.
- You will also help maintain and improve the systems, infrastructure, and processes that support the wider business.
- Provide 1st and 2nd-line IT support to users across hardware, software, networks, Microsoft 365, business systems, and user accounts.
- Proactively monitor, triage, prioritise, and take ownership of service desk tickets and IT tasks, ensuring timely progress and resolution in line with business impact, urgency, and service expectations.
- Communicate clearly with users.
IT Technician in Leicester employer: BPX Electro Mechanical Co.
Join a dynamic and supportive team as an IT Support Technician, where your contributions will directly enhance the IT experience for over 200 users across multiple locations in the UK and Ireland. Our company fosters a collaborative work culture that prioritises professional development, offering ample opportunities for growth and continuous improvement in IT service delivery. With a focus on high-quality support and innovation, you will be part of a forward-thinking organisation that values your expertise and encourages you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Leicester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues like troubleshooting hardware or software problems. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. When you find a role that excites you, apply through our website to streamline your application process and increase your chances of getting noticed.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Technician in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in helping others.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We value candidates who can demonstrate their ability to understand problems and make sound decisions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BPX Electro Mechanical Co.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networks. Be ready to discuss your experience with Microsoft 365 and any business systems you've worked with. This will show that you’re not just familiar with the tools but can also provide effective support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you’ve solved and the steps you took to resolve them. This will demonstrate your ability to understand problems properly and make sound decisions under pressure.
✨Communicate Clearly and Confidently
Since you'll be providing support to users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will help you connect with the interviewer and show that you can effectively assist colleagues and customers alike.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve contributed to improving IT services in previous roles. Share any experiences where you documented processes or suggested enhancements. This aligns perfectly with the role's focus on continuous improvement and shows that you're proactive about making things better.
