Care Coordination Apprentice: Start in Home Care in Wolverhampton

Start your career in care coordination with a hands-on apprenticeship in a busy domiciliary care service. As a Care Coordinator Apprentice, you will support the smooth running of daily operations, from organising staff rotas and managing client visits to completing assessments and providing occasional field support. This role is ideal for someone with strong administrative skills, excellent communication, confidence with computers, and a full UK driving licence with access to their own car. You will gain real experience, professional development, and the opportunity to make a meaningful impact on people’s lives.

We are a dedicated domiciliary care provider committed to delivering high-quality, person-centred support to individuals living in their own homes. Our services are built on compassion, reliability, and respect, ensuring that every client receives the care they need to live safely and independently. Our team consists of skilled care professionals and support staff who work together to provide a seamless and responsive service. We pride ourselves on maintaining strong relationships with clients, families, and the wider community, and we continuously strive to improve the quality of care we deliver. As an organisation, we value professional development and offer ongoing training, support, and opportunities for career progression. We are committed to creating a positive working environment where staff feel supported, appreciated, and empowered to make a meaningful difference in people’s lives.

As a Care Coordinator Apprentice, you will support the smooth and efficient running of our domiciliary care service. This role combines administrative responsibilities with occasional field-based duties, giving the apprentice a well-rounded understanding of care coordination, client management, and operational delivery. Working closely with the Registered Manager and wider team, the apprentice will help ensure that clients receive safe, high-quality, person-centred care. The apprentice will gain hands-on experience in scheduling, communication, compliance, and client assessments while developing strong organisational and leadership skills.

Duties and Responsibilities:

• Rostering & Scheduling: Assisting with the creation and maintenance of staff rotas, ensuring all client visits are covered efficiently and safely.
• Client Assessments & Reviews: Supporting senior staff during home visits to complete assessments, care plan reviews, and risk evaluations, while also being able to carry out these responsibilities independently when required.
• Liaison with Social Workers & External Professionals: Liaising with social workers, district nurses, occupational therapists, and other professionals to ensure coordinated, person-centred care.
• Emergency Field Support: Providing occasional hands-on support to clients during emergencies or staff shortages (full training provided).
• Office Administration: Managing documentation, updating digital care records, filing, scanning, and supporting general office operations.
• Communication & Customer Service: Acting as a point of contact for clients, families, and care staff, ensuring clear, professional communication always.
• Care Planning Support: Assisting with the preparation, updating, and monitoring of care plans to ensure they reflect clients’ needs accurately.
• Compliance & Quality Assurance: Supporting audits, ensuring documentation is accurate, and helping maintain CQC compliance standards.
• Technology & Systems Use: Using care management software and Microsoft Office to manage information effectively.
• Staff Coordination: Liaising with care workers regarding schedules, changes, supervisions, client updates, and service requirements.
• Client Relationship Management: Building positive relationships with clients and families, addressing concerns promptly, and ensuring a high standard of service.
• Data Entry & Reporting: Recording information accurately, preparing basic reports, and supporting management with data collection.
• Team Collaboration: Working closely with the Registered Manager, Care Supervisor, and wider team to deliver a high-quality service.
• General Operational Support: Assisting with recruitment tasks, training coordination, and other operational activities as required.

Key Requirements:

• Full UK driving licence and access to your own car.
• Good computer literacy, with confidence using digital systems and learning new software independently.
• Excellent communication and organisational abilities.
• Flexibility to support both office and field-based tasks when needed.

Skills:

• Microsoft Office: Basic skills in Word and Excel for documents, spreadsheets, and data entry.
• IT & Digital Skills: Confident using computers, typing, and navigating online systems.
• Communication Skills: Clear and professional verbal and written communication.
• Organisation & Time Management: Ability to prioritise tasks and manage workload effectively.
• Teamwork: Willingness to work collaboratively with colleagues.

Personal Qualities:

• Reliable & Professional: Punctual, dependable, and respectful.
• Caring & Supportive: Shows empathy and a genuine desire to help others.
• Organised & Detail-Focused: Accurate, thorough, and able to prioritise tasks.
• Positive Team Player: Adaptable, collaborative, and willing to learn.

Minimum Qualifications: BSc, Diploma, or Business Administration in Public Health and Social Care, or another relevant qualification.