At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join ASSA ABLOY, a global leader in security solutions.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Perfect opportunity for growth in a fast-paced, innovative company.
- Why this job: Kickstart your IT career while making a real difference in a dynamic team.
- Qualifications: GCSE Grades 9-4 in Maths and English; enthusiasm for IT is a must.
The predicted salary is between 40000 - 45000 £ per year.
As a 1st Line IT Support Technician, you will provide technical support to internal users, ensuring prompt resolution of incidents and requests while delivering exceptional customer service in line with ASSA ABLOY's standards.
Weekly Hours Worked: 8.30am – 4.45pm (30 minutes lunch) on weekdays; 8.30am – 3.30pm on Fridays (30 minutes lunch); 37.5 hours per week.
Responsibilities- Act as the first point of contact for logs raised via ServiceNow, ensuring tickets are assessed promptly, accurately categorised, and managed through to resolution or escalation.
- Serve as the primary point of contact for walk‑ins to the IT office, providing immediate technical assistance, device troubleshooting, and user guidance in a professional and approachable manner.
- Provide IT support for remote sites both remotely and through on‑site visits when required, ensuring users across all locations receive consistent and timely technical assistance.
- Deliver dedicated technical support to executives and directors, providing a high level of service, discretion, and rapid response to minimise disruption to business operations.
- Coordinate new starter IT setup, including preparing laptops, mobile devices, and account access ahead of start dates to ensure all equipment is ready on time.
- Deliver IT inductions for new starters on their first day, introducing them to systems, tools, IT policies, security expectations, and best practices to support a smooth onboarding experience.
- Respond to IT support queries via phone, email, and ticketing system (ServiceNow).
- Log, triage, and resolve incidents and service requests in accordance with SLAs.
- Provide support for Windows 11, Office 365, and standard business applications.
- Assist with hardware setup and troubleshooting (laptops, desktops, printers, mobile devices).
- Support user account management via ADX and Microsoft Entra ID.
- Escalate complex issues to 2nd/3rd line support or relevant resolver groups.
- Maintain accurate documentation of issues, resolutions, and user interactions.
- Participate in onboarding/offboarding processes, including device provisioning.
- Contribute to knowledge base articles and service improvement initiatives.
- Ensure compliance with IT policies, security protocols, and GDPR requirements.
- Demonstrate a genuine interest in their chosen field.
- Are enthusiastic, proactive, and eager to learn.
- Are self‑motivated with strong organisational skills.
- Have a logical, methodical approach to problem‑solving.
- Show excellent attention to detail and accuracy.
- Can work effectively under pressure and meet deadlines.
- Customer‑focused with a proactive and solution‑oriented mindset.
- Professional and reliable.
- Grow within a global organisation.
- Able to handle sensitive information with discretion.
- Hold equivalent GCSE Grades 9‑4 in Maths and English.
IT Apprentice (ASSA ABLOY) in Willenhall employer: BPP
ASSA ABLOY is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for aspiring IT professionals. With a commitment to providing comprehensive training and growth opportunities, employees can thrive in a dynamic environment while enjoying a healthy work-life balance. The company's focus on innovation and customer service ensures that every team member plays a vital role in delivering top-notch technical support, fostering a sense of purpose and achievement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice (ASSA ABLOY) in Willenhall
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like BPP.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if BPP is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to BPP, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like BPP directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Apprentice (ASSA ABLOY) in Willenhall
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like BPP want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For BPP, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at BPP
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
