IT Technical Salesperson and Information Communication Technician Skills Coach in England

Join to apply for the IT Technical Salesperson and Information Communication Technician Skills Coach role at BPP. Here at BPP Education Group, an opportunity has arisen within the School of Technology / Firebrand for a passionate and learner‑centric individual to join the team as an IT Technical Salesperson and Information Communication Technician Skills Coach. You will be responsible for critically monitoring progression within the learning journey and assuring the effectiveness of the learning experience through to End Point Assessment.

Why work for BPP Education Group?

• You can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• A generous annual leave entitlement of 30 days.
• A rewards package that includes retail discounts and much more.
• Group Personal Pension Plan, dedicated private healthcare and dental plans.

What you’ll be doing:

• Critically monitor progression within the learning journey and assure the effectiveness of the learning experience through to End Point Assessment.
• Provide significant learner and employer support as the Single Point of Contact (SPOC) for matters relating to the programme/qualification allocated.
• Create, strengthen and own relationships with Employers and Apprentices.
• Manage the progression of a caseload of Apprentices.
• Take overall responsibility for each Apprentice’s journey, providing pastoral care.
• Ensure Apprentices are efficiently signposted to the Firebrand resources they need for success.
• Organise infill training to support the courses attended by each Apprentice.
• Ensure that each Apprentice has a record that is accurate and funding compliant.
• Meet KPIs, including success and timely success measures.

Key Performance Indicators:

• 100% of programme allocated learners are making progress and On Programme Payments (OPP’s) are secure each month.
• Achieve 95%+ satisfaction levels for learners and employers monthly and annually.
• 80% of all apprentices are on or ahead of their planned progress targets throughout their programmes.
• 95% of allocations are retained in‑line with qualification.
• 90% of apprentices achieve their full qualifications within their planned timeframe.
• Ensure timely progress onto EPA in line with the programme length of stay and the standard planned end date.
• 90% of all quality monitoring observations recorded at grade 2 or better.
• 100% of planned Progress Reviews submitted by expected date (28th of each month).
• CPD log updated and submitted by 5th of each calendar month.

What we’re looking for:

• Proven track record in process compliance.
• Familiarisation with the Awarding Organisation (AO) standards.
• Familiarisation with the Ofsted CIF 2015 and EIF 2019.
• Ability to understand, interpret and comply with company policies, process and employment law.
• Experience in the IT sector and/or proven timely achievements track record of an IT Technical Sales caseload.
• Ability and willingness to travel (on occasion).
• Self‑Management.
• Effective Communication.
• Technical Expertise & Professionalism.
• Drive for Excellence.
• Customer Service.
• Initiative & Taking Ownership.

Please note that the successful candidate will be required to undergo an Enhanced DBS and Sanctions check. BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know! BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.