Senior Relationship Manager

Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of client services specialists working closely with customers to ensure they are getting the most from our courses. An opportunity has arisen for a passionate and motivated person to join the team as a Senior Relationship Manager. You will work closely with key internal departments, including Relationship/Strategic Leads and externally with the client. The Senior Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client retention. The role includes proactively running and growing the client’s portfolio of programmes.

Why work for BPP Education Group? It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres (London or Manchester) and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
• Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

What you’ll be doing: In this role you will act as a key point of contact between BPP and the client’s senior Training team, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met.

• Thoroughly understand the fundamentals of the client’s business with regards to their current and future resourcing models.
• Document and maintain a strategic account plan for each client.
• Advise on all aspects of training content and delivery to achieve the client’s objectives.
• Manage the completion of proposals/tenders and amendments in contract documents.
• Project‑manage the onboarding of a new contract.
• Establish and maintain strong client relationship through regular and structured contact that will include face‑to‑face meetings and telephone/email communications.
• Work with internal departments to ensure that everything is in place to make the end‑to‑end programme logistics run smoothly and on time.

What we’re looking for: To be successful in this role you will need to have a proven track record in the following areas:

• A proven track record of managing successful relationships with clients.
• Industry knowledge/understanding/experience.
• Experience in working with demanding clients and under tight deadlines.
• Apprenticeship knowledge/experience.
• Project Management skills, managing complex activities to tight deadlines.
• Excellent negotiating skills, being able to influence outside of line management structure.
• Previous experience of negotiating supplier/client contracts and understanding the key challenges.
• Good working knowledge of Microsoft Office.
• Passionate about providing excellent client service with a positive approach to dealing with people.

Please note that the successful candidate will be required to undergo Basic DBS and Credit Check. As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated. BPP part of Lyceum Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.