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For Companies At a Glance
- Tasks: Support the delivery of professional qualification programmes and manage administrative tasks.
- Company: Join BPP Education Group, a growing and inclusive education provider.
- Benefits: Free access to courses, hybrid working, and comprehensive health plans.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Experience in fast-paced environments and strong organisational skills required.
- Other info: Embrace a culture of collaboration and innovation with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Job Introduction
Programme Support Officer
BPP Education Group is looking for a Programme Support Officer who will delivering exceptional service to our customers, alongside timely fulfilment of administrative and communications tasks. You will actively contribute to the successful setup and delivery of professional qualification programmes, overseeing their progress from initiation to completion.
An opportunity has arisen for a diligent program delivery of programmes with a key eye for detail and exceptional customer service You will be responsible for delivery of online training and assessment including administrative assistant. We are an agile, responsive, and friendly team, and we take pride in the staff development opportunities that we provide. We look for energetic and innovative staff who are passionate about helping people and who want to make a difference.
What if you read the description and don\’t meet every single requirement? We encourage you to apply anyway – we value diverse backgrounds and are committed to inclusivity
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP\’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you\’ll be able to split your time between one of our centres and wherever you choose to call home.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you\’ll be doing
The role will be Assist the PQ Programme Operations Manager and Heads of Programme in the setup and delivery of Professional Qualification programmes. Maintain accurate and consistent information documentation and candidate records. Coordinate and facilitate administrative tasks as scheduled
administration, action plan tracking, programme tracking, timetabling, assessment results and maintaining a database of organisational files containing accurate records of the programme cycle. In addition, the role will provide administration support for, internal and external professional.
As such, you will be responsible for:
- Proactively handle telephone and email enquiries regarding PD products, including providing accurate information, processing bookings, assessing applications, issuing joining instructions, booking transfers, deferrals, invoice queries, and cancellations.
- Prompt and precise processing of applications under strict deadlines during application periods in candidate records and on systems such as Salesforce.
- Set up and maintain virtual learning environment access, content and online assessment submission points.
- Foster strong inter-departmental relationships and effective communication within the company and with external bodies.
- Adhere to data protection guidelines and maintain customer confidentiality.
- Support the Management Team with any necessary tasks to ensure the smooth operation of the team.
What we\’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
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Experience working in a fast-paced, operational environment.
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Self-motivated and approaches problem-solving proactively and creatively.
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Strong organisational and time management skills, with ownership of workload.
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Ability to work well under pressure and effectively prioritise tasks.
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Maintains a consistent high level of accuracy and exceptional attention to detail.
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Communicates clearly and professional, both verbally and in writing.
- Support operational teams in the schools as and when required
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Demonstrates proficiency in Microsoft Office 365 Suite (Outlook, Excel, Word, SharePoint etc.) at an intermediate level or above.
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Works effectively within a team and embraces collaboration.
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Works independently with minimal daily supervision.
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Adopts an agile mindset and readily adapts to changes to meet evolving business requirements.
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Proactive mindset with the ability to contribute ideas for process improvement.
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Experience working with data and spreadsheets, including data processing and management.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP\’s safer recruitment practices
Programme Support Officer employer: BPP Holdings
Contact Detail:
BPP Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BPP Education Group. Understand their values, mission, and the programmes they offer. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to programme support and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and attention to detail. Share specific examples of how you've successfully managed tasks under pressure. This will demonstrate that you can thrive in a fast-paced environment like BPP.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Programme Support Officer role.
We think you need these skills to ace Programme Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Programme Support Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to showcase examples in your application where you've successfully managed tasks with precision. We love candidates who take pride in their work!
Be Yourself!: Don’t stress if you don’t meet every single requirement listed. We value diverse backgrounds and experiences, so let your personality shine through in your application. We’re all about inclusivity here at StudySmarter!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at BPP Holdings
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Programme Support Officer role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the successful setup and delivery of professional qualification programmes.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a big part of this role, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle enquiries and resolve issues promptly, as this will demonstrate your fit for the position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Share specific strategies or tools you use to stay organised, as this will show that you can handle the workload effectively and maintain accuracy under pressure.
✨Embrace the Agile Mindset
The job requires an agile mindset, so be prepared to talk about how you've adapted to changes in previous roles. Share examples of how you've contributed ideas for process improvements, as this will highlight your proactive approach and willingness to embrace new challenges.