Relationship Manager in Manchester

Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of client services specialists working closely with customers to ensure they are getting the most from our courses. An opportunity has arisen for a passionate and organised person to join the team as a Relationship Manager. You will be working closely with key internal departments, including Relationship/Strategic Leads, and externally with the client. The Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client retention. The role includes proactively running and growing the client's portfolio of programmes.

Why work for BPP Education Group? It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP's courses for free – be it a professional qualification or full degree.
• With hybrid working available, you'll be able to split your time between our Manchester centre and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.
• Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

In this role you will act as a key point of contact between BPP and the client, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met. As such, you will be responsible for:

• Operating within data protection guidelines and ensuring customer confidentiality is maintained at all times.
• Management and scheduling of ad-hoc projects.
• Ensuring communication to students/apprentices/client of programme structure at each cohort is timely and clear.
• Liaising closely with internal stakeholders to discuss programme activity on a frequent and timely basis.
• Being an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion.
• Supporting Senior Relationship Manager and the BPP Bids team with the RFP process and the onboarding of new contracts.
• Establishing and maintaining strong client relationships through regular and structured contact that will include face-to-face meetings and telephone/email communications.
• Acting as a key point of contact for the client.

To be successful in this role you will need to have a proven track record in the following areas:

• A proven track record of managing successful relationships with clients.
• Experience in working with demanding clients and under tight deadlines.
• Apprenticeships knowledge/experience.
• Project Management skills, managing complex activities to tight deadlines.
• Passionate about providing excellent client service with a positive approach to dealing with people.
• Ability to cope with conflicting demands and to prioritise tasks.
• Strong motivation and positive approach to team working and building new client and business relationships.
• Experience of working to KPIs and SLAs in a commercial environment.

The interview process for this position will consist of the following stages: Presentation and Competency style interview with two team members – 60 minutes. Please note that the successful candidate will be required to undergo Basic DBS, Credit check and BPSS check. BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know. BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.

Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices. BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.