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For Companies At a Glance
- Tasks: Lead user research to enhance digital products and create engaging experiences for learners.
- Company: BPP Education is rapidly growing, offering innovative educational solutions globally.
- Benefits: Enjoy free courses, hybrid work options, 30 days annual leave, and a comprehensive rewards package.
- Why this job: Join a dynamic team focused on user-centered design and make a real impact in education.
- Qualifications: Proven UX research experience, expertise in design thinking, and strong collaboration skills required.
- Other info: BPP promotes equality and welcomes diverse candidates; adjustments available for interviews.
The predicted salary is between 36000 - 60000 £ per year.
BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product & Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and meet the growth of the business in the coming years.
We’re looking for a UX research professional who can help our Product teams to deliver experiences that delight and engage learners during their time studying with BPP and beyond, throughout their working lives.
Why work for BPP?
It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
As a Senior UX Researcher , you will work with our Principal UX Researcher and will be responsible for user research across multiple squads. Collaborating closely with the BPP P&T leadership (Engineering, Product Management & Data), you will help transform BPP Education to become more customer centred, design and data informed, to build products that meet and exceed our users’ needs across our education ecosystem.
Key responsibilities
- Help meet product design objectives whilst also elevating the understanding and status of user-centred design within BPP, advocating the building of products and experiences rooted in customer empathy.
- Help integrate product experience principles in all digital products ensuring clarity, coherence and consistency of the user experience across the BPP ecosystem.
- Help product teams integrate user insights alongside marketing analytics, SEO and commercial data, to improve robustness of recommendations.
- Ensure research and testing approaches are seamlessly integrated into a product team’s design and development lifecycles.
- Ensure that Product teams’ design activities and processes always have the customer at their heart – so that we continue to solve meaningful problems across their end-to-end user journeys.
- Be an advocate for discovery and/or explorative research as a vector for accelerating projects and identifying opportunities.
- Co-ordinate with other internal (and external) research and analytics teams to consolidate research efforts and bring together insights.
- Proven track record of success as a UX Research practitioner with experience of integrating actionable user insights into product delivery lifecycles.
- Substantial experience in digital product design – ideally across web, mobile apps and enterprise software.
- Expertise in two or more of the following, thorough working knowledge of the rest: user-centred generative design research , user-centred evaluative testing , Mental Models Design (MMD) , user-centred prioritisation methodologies.
- Experience in Design Thinking frameworks and their application.
- Expertise in executing a wide range of quantitative and qualitative research methodologies, including top task analysis, card sorting, first impression testing, co-creation, ethnography, remote and in-person usability testing.
- Highly collaborative approach to research with the ability to bring Product teams along the journey and immerse them in the customer problem(s).
- Expertise in UX Research specific tools (e.g. usertesting.com, UserZoom, Lookback, Optimal and other user research & survey tools).
- Thorough grounding around compliance with all GDPR considerations regarding the use and retention of user data.
- Effective communication, presentation, and storytelling skills.
- Experience of using &/or managing user research service suppliers (e.g. user panels and recruitment providers, user research lab providers).
- Experience of the Education Sector.
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.
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User Experience Researcher employer: BPP Education Group
Contact Detail:
BPP Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Familiarize yourself with BPP's educational offerings and their unique value propositions. Understanding what makes BPP stand out will help you align your research insights with their goals and demonstrate your commitment to enhancing the user experience.
✨Tip Number 2
Showcase your collaborative skills by preparing examples of how you've worked with cross-functional teams in the past. Highlighting your ability to bring product teams along the research journey will resonate well with BPP's emphasis on teamwork.
✨Tip Number 3
Be ready to discuss specific UX research methodologies you’ve employed, especially those relevant to the education sector. This will demonstrate your expertise and how you can apply it to improve BPP's digital products.
✨Tip Number 4
Prepare to articulate how you can integrate user insights with marketing analytics and commercial data. BPP is looking for someone who can enhance product design through a data-informed approach, so showcasing this skill will be crucial.
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the User Experience Researcher position at BPP Education. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in UX research, digital product design, and any specific methodologies mentioned in the job description. Use keywords from the job listing to ensure your CV stands out.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your passion for user-centered design but also demonstrates your understanding of BPP's mission and how you can contribute to their growth. Mention specific projects or experiences that relate to the role.
Showcase Your Research Skills: In your application, provide examples of your experience with various research methodologies, especially those listed in the job description. Highlight any successful projects where your insights led to improved user experiences.
How to prepare for a job interview at BPP Education Group
✨Showcase Your User-Centered Design Knowledge
Make sure to highlight your understanding of user-centered design principles during the interview. Discuss specific methodologies you've used, such as generative and evaluative research, and how they have influenced product outcomes.
✨Demonstrate Collaboration Skills
BPP values a highly collaborative approach. Be prepared to share examples of how you've worked with cross-functional teams, including product management and engineering, to integrate user insights into the design process.
✨Prepare for Practical Scenarios
Expect to discuss real-world scenarios where you applied UX research methods. Prepare to explain your thought process in selecting specific methodologies and how they led to actionable insights that improved user experiences.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your research findings and recommendations clearly and concisely, using storytelling techniques to engage your audience and convey the importance of user insights.
