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- Tasks: Join us as a ServiceNow Engineer to develop and optimise our ServiceNow platform.
- Company: BPP Education Group is a growing educational institution offering diverse opportunities.
- Benefits: Enjoy free courses, hybrid working, 30 days annual leave, and a great rewards package.
- Why this job: Be part of a dynamic team focused on innovation and inclusivity while making a real impact.
- Qualifications: Degree in Computer Science or related field with 3-5 years of ServiceNow experience required.
- Other info: We welcome diverse applicants and provide reasonable adjustments for interviews.
The predicted salary is between 36000 - 60000 £ per year.
Here at BPP Education Group an opportunity has arisen for an analytical and innovative technology professional to join the team as a ServiceNow Engineer. You will be responsible for the development, configuration, and optimisation of the BPP Group ServiceNow Platform.
What if you read the description and don\’t meet every single requirement? We encourage you to apply anyway – we value diverse backgrounds and are committed to inclusivity!
Why work for BPP Education Group?
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
What you’ll be doing
Our ServiceNow Engineer is required to develop, configure and customise the BPP Group ServiceNow platform and services. Implementing new features and enhancements such as Incidents, Problems, Cases, Changes, Service Catalogue and continually evolve the CMDB for the Group.
As such, you will be responsible for:
Key Responsibilities/Accountabilities
- Design, develop and configure the BPP Group ServiceNow platform to meet the needs of the expanding Group, ensuring quality, scalability and maintainability are at the core of every deliverable
- Engineer flows, scripts, UI policies, and business rules to optimise automation and user experience
- Work closely with key business stakeholders and Group IT Technology leaders to gather and refine technical requirements
- Support all ServiceNow module enhancements, including ITSM, CSM and the customer/service portals
- Integrate technical elements for new subsidiaries of the Group, such as SSO, Assets and any specific regional business rules for the subsidiary
- Build and maintain REST/SOAP API integrations between ServiceNow and other enterprise systems such as (but not limited to) HR, Legal and Procurement systems
- Participate in code reviews, ensuring high-quality, secure, and efficient code
- Assist with data imports, transformation maps, and CMDB updates to support IT operations
- Prepare technical documentation for implementations, upgrades, and enhancements.
- Participate in cross-team collaboration to align ServiceNow development with organisational objectives
- Ensure best Practices and Continuous Improvement are at the core of the day to day
- Ensure compliance with governance and platform standards, improving stability and security.
- Remain up to date with ServiceNow platform capabilities and future roadmaps, identifying opportunities for enhancements
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
Skills, experience & qualifications required – Essential
- Educated to degree level in Computer Science, Software Engineering or a related field
- 3-5 years of experience in ServiceNow development and administration
- Strong understanding of ServiceNow architecture and modules
- Experience with integration technologies and architectures such as REST/SOAP/GraphQL API
- Experience with implementing and maintaining EC and EC Pro
- Excellent problem-solving skills and a comfort with detail
- Ability to work independently and as part of a team
- Strong communication skills and ability to interact with stakeholders at all levels
Skills, experience & qualifications required – Desirable
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
- Experience with implementing and maintaining ServiceNow GenAI features
- Experience with ITIL processes and frameworks
- Knowledge of Agile development methodologies
- Familiarity with ServiceNow Performance Analytics and Reporting
Please note that the successful candidate will be required to undergo a basic DBS.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
The following content displays a map of the job\’s location.
- Location Manchester/London/Dublin, United Kingdom
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ServiceNow Engineer employer: BPP Education Group
Contact Detail:
BPP Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Engineer
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent enhancements can help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of BPP Education Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented ServiceNow solutions. Highlighting your hands-on experience will demonstrate your capability and confidence in handling the responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you overcame them. This will illustrate your analytical thinking and adaptability, which are key for a ServiceNow Engineer.
We think you need these skills to ace ServiceNow Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ServiceNow development and administration. Focus on specific projects or roles where you've designed, developed, or configured ServiceNow platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed, such as your experience with REST/SOAP API integrations and problem-solving abilities.
Showcase Relevant Skills: Clearly outline your technical skills related to ServiceNow, including any certifications like CAD or CIS. Highlight your understanding of ITIL processes and Agile methodologies if applicable.
Demonstrate Cultural Fit: BPP Education Group values inclusivity and diverse backgrounds. In your application, mention any experiences that showcase your ability to work collaboratively and adapt to different team dynamics.
How to prepare for a job interview at BPP Education Group
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform, its architecture, and key modules. Be prepared to discuss your previous experiences with ServiceNow development and administration, highlighting specific projects where you've made an impact.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to demonstrate your problem-solving abilities. Prepare examples of challenges you've faced in past roles and how you approached them, especially in relation to ServiceNow configurations or integrations.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Be prepared to explain how you've collaborated with stakeholders in previous positions.
✨Stay Updated on ServiceNow Developments
Familiarise yourself with the latest features and updates in the ServiceNow platform. Being knowledgeable about recent enhancements or future roadmaps can set you apart and show your commitment to continuous improvement.
