IT Support Technician in Manchester

# IT Support Technician## Job Introduction**IT Support Technician**Here at BPP Education Group an opportunity has arisen for a passionate individual to join the team as an IT Support Technician. You will be responsible for delivering IT services for BPP staff and student environments, ensuring effective delivery of hardware provision and technical support.It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:* Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.* With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.* We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family**What you’ll be doing**This role is suitable for an entry level candidate who is looking to start a career in IT Support. The primary duty of the IT Support Technician is to deliver IT services for BPP staff and student environments, ensuring effective delivery of hardware provision and technical support.The team ensures that IT hardware including, classroom-located devices, laptops and mobile phones are provisioned, maintained, and supported to a high professional standard whilst interacting with staff and students.Success in the role will ensure the smooth running of technology across BPP’s estate maximising service delivery of educational services to our customers and the productivity of BPP’s internal business services.As such, you will be responsible for:**Key Responsibilities*** Resolving incident and request tickets using effective ticket management practices and to required KPI’s* Build Desktops and Laptops using SCCM/Intune* Provision staff New Starter accounts and manage the set up and access to all related software* Manage staff leaver process from retrieving hardware to disabling all access* Hardware request fulfilment* Monitor and maintain stock levels, ensuring the Asset register and stockrooms are kept up to date in Service Now* Escalate issues to the IT Support Specialists or IT Support Team Leader as appropriate* Create and maintain knowledge articles in Service Now* Assist with any new or ongoing IT related projects* Deal with walk ups in the office in a friendly, professional manner* Assist with the maintenance of IT equipment at BPP sites* Any other tasks as requested by the IT Support Team Leader or IT Support Manager**What we’re looking for**To be successful in this role you will need to have a proven track record in the following areas:**Skills, experience & qualifications required – Essential*** Demonstrates a strong passion for IT and Technology* Self-motivated and committed* Excellent communication skills, with the ability to communicate in both technical and non-technical forums* Knowledge of Office 365 applications* Knowledge of Window Operating Systems* Be ambitious and proactive with a willingness to learn**Skills, experience & qualifications required – Desirable*** Microsoft 365 Certified: Fundamentals* Microsoft Certified: Azure Fundamentals* Demonstrable knowledge of Active Directory and Group Policies* Desktop and Laptop imaging using SCCM/Intune* Desktop and laptop troubleshooting* Projector and AV support and troubleshooting**Please note** that the successful candidate will be required to undergo a basic DBS check.*BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!**BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices****BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.***The following content displays a map of the job\’s location.| OpenStreetMap contributors### IT Support Technician* **Salary** Competitive* **Frequency** Annual* **Job Reference** bppuniversity/TP/5264/1068* **Contract Type** Permanent* **Closing Date** 21 December, 2025* **Job Category** IT Operations* **Business Unit** Operations* **Location** Manchester, United Kingdom* **Posted on** 21 November, 2025 #J-18808-Ljbffr