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- Tasks: Provide programme advice and support to students in the School of Nursing.
- Company: Join BPP Education Group, a growing institution with a focus on student success.
- Benefits: Free courses, hybrid working, 30 days annual leave, and retail discounts.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
An opportunity has arisen for an organised and people focused individual to join the School of Nursing as a Programme Advisor. You will be responsible for providing programme specific advice to students and administrative support with day to day programme specific activities.
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff and students. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will work closely with the Award Leader and act as conduit for the programme, as well as supporting with all student facing support processes, providing a great student experience. Your responsibilities will include:
- Supporting on all student facing activities such as induction and any programme specific events
- Supporting programme specific communications
- Dealing with programme related student queries including complex queries referred by Student Support Officers
- Tracking and chasing student timesheets submission
- Organising the distribution of any hardcopy student study materials or items (Uniform and PAD documents)
- Management and organisation of SSLCs
- Coordination and collation of all programme specific student surveys
- Elective choice coordination and communications
- Processing and coordinating IOS requests through central student support team
- Working with teams to support student specific behavioural issues
- Point of contact for the Office of Regulation and Compliance to support and assist with any investigatory work required
- Supporting with suspension and debtors
- Assisting with all other programme specific administrative tasks as required
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Customer service experience
- Experience of working with multiple stakeholders
- Experience of working within a service delivery environment working towards KPI’s and SLA’s
- Demonstrable experience of commitment to improving service and customer satisfaction
- Ability to coordinate complicated operational challenges
- Excellent written communication skills
- Excellent presentation skills
- Excellent computer/IT skills
- The ability to work well in a team and be collaborative
- Good communication and active listening skills
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.
Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
Programme Advisor in London employer: BPP Education Group
Contact Detail:
BPP Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current employees at BPP Education Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Programme Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and stakeholder management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show your passion for education! During your interview, share why you’re excited about supporting students and improving their experience. This will demonstrate your commitment to the role and align with BPP’s values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Programme Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Programme Advisor role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written communication is key for this role, take the time to proofread your application. We’re looking for clarity and professionalism, so make sure your writing reflects that. A well-structured application can really make you stand out!
Be Personable: Remember, this role is all about providing support to students. Let your personality shine through in your application! Share examples of how you've successfully interacted with others and resolved queries in the past. We love a friendly vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at BPP Education Group
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the programme you'll be advising on. Familiarise yourself with the course structure, key events, and any recent changes. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Programme Advisor, you'll be dealing with students and their queries regularly. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Highlighting your ability to handle complex queries will set you apart.
✨Demonstrate Team Collaboration
This role requires working closely with various stakeholders. Be ready to discuss how you've effectively collaborated in previous roles. Share specific instances where teamwork led to successful outcomes, especially in service delivery environments.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Practising this will help you articulate your thoughts clearly and demonstrate your suitability for the role.
