IT Technical Salesperson and Information Communication Technician Skills Coach in London

Here at BPP Education Group, an opportunity has arisen within the School of Technology / Firebrand for a passionate and learner-centric individual to join the team as an IT Technical Salesperson and Information Communication Technician Skills Coach. You will be responsible for critically monitoring progression within the learning journey and assuring the effectiveness of the learning experience through to End Point Assessment.

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students, and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP's courses for free – be it a professional qualification or full degree.
• With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare, and dental plans that offer additional assurance to look after you and your family.

The role of the IT Technical Salesperson and Information Communication Technician Skills Coach will be to critically monitor progression within the learning journey and assure the effectiveness of the learning experience through to End Point Assessment. There will be a significant amount of learner and employer support as the Single Point of Contact (SPOC) for matters relating to the programme/qualification allocated.

Purpose of the role

• Create, strengthen and own relationships with Employers and Apprentices.
• Manage the progression of a caseload of Apprentices (dependent on nature of portfolio).
• Take overall responsibility for each Apprentice's journey, providing pastoral care.
• Ensure Apprentices are efficiently signposted to the Firebrand resources they need for success.
• Organise infill training to support the courses attended by each Apprentice.
• Ensure that each Apprentice has a record that is accurate and funding compliant.
• Meet KPIs, including success and timely success measures.

As such, you will be responsible for:

Key responsibilities

• Create, strengthen and own relationships with Employers and Apprentices

• Create relationships with new Employers and Apprentices to help them move forward.
• Strengthen current relationships and manage accounts in a way that builds trust in our training organisation.
• Manage accounts for Employers and Apprentices of all shapes and sizes from large businesses to small start-up companies.
• Provide advice in every area to help the Employer and Apprentice prosper, whether it be additional Technical Knowledge support or wellbeing.

• Overall responsibility for the timely progression of a full caseload.
• Ensuring a high-quality Apprentice experience that is compliant with ESFA funding guidelines and OFSTED.

• Regular multi-channel contact to ensure each Apprentice feels supported and guided on their journey.
• Constant awareness of the status and next steps of each Apprentice.
• Support employers to build/progress summative portfolio.

• Assist Apprentices in accessing the courses and other resources they need.
• Regular communication (bi-monthly) with in-work Mentor and Apprentice.

• Schedule training with Project Leads or Instructor for IT skills to support full coverage of the knowledge modules or professional certification.

• Maintain Apprentice contact in line with Firebrand's operating model.
• Keep all IT systems (e.g., OneFile) accurate and up to date to ensure funding compliance.

• Ensure that all Apprentices progress in line with the standard Apprentice journey.
• Meet all other performance management KPIs.
• Support the timely progression of all Apprentices onto and through the gateway for EPA.
• Maintain own CPD.

Key Performance Indicators

• 100% of programme allocated learners are making progress and On Programme Payments (OPP's) are secure each month.
• Achieve 95%+ satisfaction levels for learners and employers monthly and annually.
• 80% of all apprentices are on or ahead of their planned progress targets throughout their programmes.
• 95% of allocations are retained in-line with qualification.
• 90% of apprentices achieve their full qualifications within their planned timeframe. Ensure timely progress onto EPA in line with the programme length of stay and the standard planned end date.
• 90% of all quality monitoring observations recorded at grade 2 or better.
• 100% of planned Progress Reviews submitted by expected date (28th of each month so as to allow for end-of-month audit).
• CPD log updated and submitted by 5th of each calendar month.

What we're looking for

To be successful in this role you will need to have a proven track record in the following areas:

Skills and Knowledge

• Process compliance.
• Familiarisation with the Awarding Organisation (AO) standards.
• Familiarisation with the Ofsted CIF 2015 and EIF 2019.
• Ability to understand, interpret and comply with company policies, process and employment law.
• Experience in the IT sector and/or proven timely achievements track record of an IT Technical Sales caseload.
• Ability and willingness to travel (on occasion).

Competencies

• Self-Management.
• Effective Communication.
• Technical Expertise & Professionalism.
• Drive for Excellence.
• Customer Service.
• Initiative & Taking Ownership.

Please note that the successful candidate will be required to undergo an Enhanced DBS and Sanctions check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.

Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices.

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.