Activity & Events Co-Ordinator in London

Here at BPP Education Group, an opportunity has arisen within Customer Experience for a student centric and passionate individual to join the team as an Activity & Events Coordinator. You will be responsible for customer/student experience in all BPP's study centres, working collaboratively across teams in BPP to deliver an exceptional customer/student experience.

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP's courses for free – be it a professional qualification or full degree.
• With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

What you'll be doing

In this role you will be accountable for the customer/student experience in all BPP's study centres, working collaboratively across teams in BPP to deliver an exceptional customer/student experience. You would want to create a buzz in our centres. The role will also include co-ordinating staff events in centres fostering a sense of community for all members of the university.

The post holder will be working with a range of stakeholders to co-ordinate and deliver high quality events for our study centres. This will include managing a budget for events and ensuring events are being held in all London centres, working with Centre Support Managers to ensure there is sufficient resource to plan and deliver excellent and engaging events. The role will include delivering consistency where possible and engaging with external stakeholders, including businesses in the local community to come into our centres.

As such, you will be responsible for:

PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES:

• Leading on the organisation and delivery of events in-line with the university engagement strategy
• Ensuring events are compliant with local health & safety policies and procedures including completing risk assessments
• Maintaining a resource plan to deliver events including preparation, delivery and breakdown
• Fostering a sense of community across staff and students by creating a calendar of events for staff to attend
• Liaising, collaborating and co-ordinating with stakeholders to ensure sufficient coverage of activities across all London university centres
• Creating and maintaining a full calendar of activities and events accessible for all university staff
• Utilising marketing channels and existing onboarding opportunities to engage with students
• Maintaining seasonal and appropriate displays in centres including ensuring up-to-date posters are displayed
• Using existing mechanisms to track KPIs (attendance, engagement and student satisfaction) and feedback to report and improve on future events
• Creating reports and summaries based on each quarter of events
• Managing and maintaining a stockroom of supplies maintaining sustainability and ensuring a return of investment (ROI)
• Creating and maintaining a supplier list for utilisation during events
• Working with Head of Centre Support to ensure service is being delivered within the allocated budget
• Ensuring all areas of recreation are well-stocked maintained for students and staff
• Co-ordinating Induction Welcome Fairs for new students on a monthly basis
• Ensuring each cohort has a unique international festival co-ordinated within their first term
• Engaging with the local community including local gyms to collaborate on activities in our study centres

What we're looking for

To be successful in this role you will need to have a proven track record in the following areas:

SKILLS, EXPERIENCE & QUALIFICATIONS - ESSENTIAL

• Proven leadership in a customer-focused role
• Experience in planning and delivering events
• Proven experience in managing health & safety in an events capacity
• Superb communication, collaboration, and problem-solving skills
• Experience in working in a high-pressure environment

SKILLS, EXPERIENCE & QUALIFICATIONS – DESIRABLE

• Experience in working in higher education

The interview process for this position will consist of the following stages:

• Competency style interview with two team members – 60 minutes

Please note that the successful candidate will be required to undergo a basic DBS and credit check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.

Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices.

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.