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For Companies At a Glance
- Tasks: Coordinate exciting events and enhance student experiences across our study centres.
- Company: Join BPP Education Group, a growing institution focused on student success.
- Benefits: Enjoy free courses, hybrid working, 30 days annual leave, and great discounts.
- Why this job: Be the heartbeat of our community, creating memorable experiences for students.
- Qualifications: Experience in event planning and a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Here at BPP Education Group, an opportunity has arisen within Customer Experience for a student centric and passionate individual to join the team as an Activity & Events Coordinator. You will be responsible for customer/student experience in all BPP's study centres, working collaboratively across teams in BPP to deliver an exceptional customer/student experience.
It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing
In this role you will be accountable for the customer/student experience in all BPP's study centres, working collaboratively across teams in BPP to deliver an exceptional customer/student experience. You would want to create a buzz in our centres. The role will also include co-ordinating staff events in centres fostering a sense of community for all members of the university.
The post holder will be working with a range of stakeholders to co-ordinate and deliver high quality events for our study centres. This will include managing a budget for events and ensuring events are being held in all London centres, working with Centre Support Managers to ensure there is sufficient resource to plan and deliver excellent and engaging events. The role will include delivering consistency where possible and engaging with external stakeholders, including businesses in the local community to come into our centres.
As such, you will be responsible for:
PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES:
- Leading on the organisation and delivery of events in-line with the university engagement strategy
- Ensuring events are compliant with local health & safety policies and procedures including completing risk assessments
- Maintaining a resource plan to deliver events including preparation, delivery and breakdown
- Fostering a sense of community across staff and students by creating a calendar of events for staff to attend
- Liaising, collaborating and co-ordinating with stakeholders to ensure sufficient coverage of activities across all London university centres
- Creating and maintaining a full calendar of activities and events accessible for all university staff
- Utilising marketing channels and existing onboarding opportunities to engage with students
- Maintaining seasonal and appropriate displays in centres including ensuring up-to date posters are displayed
- Using existing mechanisms to track KPIs (attendance, engagement and student satisfaction) and feedback to report and improve on future events
- Creating reports and summaries based on each quarter of events
- Managing and maintaining a stockroom of supplies maintaining sustainability and ensuring a return of investment (ROI)
- Creating and maintaining a supplier list for utilisation during events
- Working with Head of Centre Support to ensure service is being delivered within the allocated budget
- Ensuring all areas of recreation are well-stocked maintained for students and staff
- Co-ordinating Induction Welcome Fairs for new students on a monthly basis
- Ensuring each cohort has a unique international festival co-ordinated within their first term
- Engaging with the local community including local gyms to collaborate on activities in our study centres
What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
SKILLS, EXPERIENCE & QUALIFICATIONS - ESSENTIAL
- Proven leadership in a customer-focused role
- Experience in planning and delivering events
- Proven experience in managing health & safety in an events capacity
- Superb communication, collaboration, and problem-solving skills
- Experience in working in a high-pressure environment
SKILLS, EXPERIENCE & QUALIFICATIONS – DESIRABLE
- Experience in working in higher education
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
Please note that the successful candidate will be required to undergo a basic DBS and credit check.
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.
Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
Activity & Events Co-Ordinator in City of London employer: BPP Education Group
Contact Detail:
BPP Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activity & Events Co-Ordinator in City of London
✨Tip Number 1
Get to know the company! Research BPP Education Group and understand their values, mission, and recent events. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those competency-based questions! Think of examples from your past experiences that showcase your leadership, event planning, and problem-solving skills. Practising these will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Activity & Events Co-Ordinator in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating amazing student experiences shine through. We want to see how passionate you are about events and community building!
Tailor Your CV: Make sure your CV highlights relevant experience in event planning and customer service. We love seeing how your past roles have prepared you for this exciting opportunity with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic role.
How to prepare for a job interview at BPP Education Group
✨Know Your Events Inside Out
Before the interview, research BPP Education Group's past events and activities. Familiarise yourself with their customer/student experience initiatives and think about how you can contribute to creating a buzz in their centres.
✨Showcase Your Collaboration Skills
Be prepared to discuss examples of how you've successfully worked with various stakeholders in previous roles. Highlight your ability to foster a sense of community and how you can engage with both staff and students effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in event planning or customer service and how you overcame them. This will show your potential employer that you can handle high-pressure situations and still deliver exceptional results.
✨Prepare Questions That Matter
Have a few thoughtful questions ready for your interviewers. Ask about their vision for future events or how they measure student satisfaction. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
