Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect clients with top virtual assistants and manage the recruitment process.
- Company: Join BPO Wizard, a dynamic company focused on virtual work solutions.
- Benefits: Competitive salary, relocation opportunities, and international exposure.
- Why this job: Be part of a young leadership team and make a real impact in recruitment.
- Qualifications: Bachelor's degree preferred; 0-4 years in recruiting with strong communication skills.
- Other info: Enjoy a merit-based reward system and a collaborative work environment.
The predicted salary is between 28800 - 43200 £ per year.
About the Role:
As a Customer Support Executive at BPO Wizard, you will serve as the bridge between our clients’ needs and the skilled virtual assistants who will contribute to their success. In this dynamic role, you will leverage your strong sourcing abilities, in-depth understanding of virtual work, and outstanding communication skills to identify the most suitable virtual assistant candidates.
Key Responsibilities:
- Reach out to potential candidates via phone to introduce themselves and discuss potential job opportunities.
- Build and maintain relationships with client companies to understand their hiring needs.
- Review resumes and applications to identify qualified candidates and conduct initial phone screenings to assess skills and qualification.
- Prepare and present shortlisted candidates to clients, highlighting their qualifications and suitability for the position.
- Arrange interviews between clients and candidates, serve as a liaison between clients and candidates to address questions, concerns, and negotiation processes.
- Maintain regular communication with candidates, providing updates on their application status.
- Extend job offers, negotiate terms, and facilitate the onboarding process.
- Generate recruitment reports and metrics for management review.
- Work closely with hiring managers to understand job requirements and align on candidate profiles.
- Maintain accurate records of candidate and client interactions in the agency\’s database.
Why Choose a Career With BPO Wizard?
- Opportunity to relocate to your hometown
- Save on big-city living expenses
- Enjoy a competitive salary
- Gain international exposure
- Be part of young leadership
- Collaborate with a team of A players
- Benefit from a merit-based reward system
What we value:
- Strong values
- Growth mindset
- Eagerness to learn
- Clear communication
- Creative problem-solving
Qualifications:
- A bachelor\’s degree in Human Resources, Business Administration, Marketing, Information Technology, Computer science, or a related field is preferred.
- 0-4 years of proven experience in recruiting, with a focus on sourcing and assessing virtual.
- Excellent understanding of work dynamics, including virtual collaboration tools and effective communication practices.
- Exceptional communication skills, both written and verbal, with the ability to convey complex information succinctly and clearly.
- Strong organizational skills and meticulous attention to detail.
- Self-motivated and able to work independently in a work environment.
- Proficiency in utilizing various online sourcing platforms, job boards, and social media for candidate identification.
- Demonstrated ability to analyze candidate qualifications and match them to specific client needs.
- Proficiency in using the MS Office Suite (Word, Excel, and PowerPoint).
#J-18808-Ljbffr
Customer Support Executive employer: BPO Wizard
Contact Detail:
BPO Wizard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Support Executive role. You never know who might have a lead or connection that could land you an interview.
✨Tip Number 2
Practice makes perfect! Before you dive into interviews, do some mock calls with a friend. Focus on showcasing your communication skills and how you can bridge the gap between clients and virtual assistants. This will help you feel more confident when it’s showtime!
✨Tip Number 3
Stay organised! Keep track of the roles you’ve applied for and the companies you’re interested in. This way, you can tailor your conversations and follow-ups, showing potential employers that you’re genuinely interested in their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join our team at BPO Wizard!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Executive role. Highlight your experience in sourcing and assessing candidates, as well as your communication skills. We want to see how you can bridge the gap between clients and virtual assistants!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values. We love a good story, so make it personal and engaging!
Showcase Your Skills: In your application, don’t forget to showcase your organisational skills and attention to detail. Mention any experience with virtual collaboration tools or recruitment platforms, as these are key for us at BPO Wizard.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BPO Wizard
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Executive role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience makes you a perfect fit for the position.
✨Showcase Your Communication Skills
Since communication is crucial in this role, prepare to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and consider bringing examples of your past communications or reports to highlight your abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and sourcing abilities. Think of specific examples from your past experiences where you successfully identified candidates or resolved client issues, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
