Software Implementation and Training Manager

Software Implementation and Training Manager Location: Grantham (Hybrid) Salary: £45,000 + bonus (up to £10k) My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of theirr market-leading software solutions. Key Responsibilities: * Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution. * Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software. * Project coordinate and manage daily implementation activities in collaboration with the Programme Manager. * Develop and enhance training materials to keep them up to date and engaging for customers. * Introduce and manage internal training processes to ensure smooth operations within the Training Department. * Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities. * Handle customer escalations during implementation and manage risks, scope creep, and change requests. * Provide ad hoc training and sales support activities such as software demonstrations. * Maintain project plans and activity logs, ensuring deadlines are met. Essential Skills & Experience: * Circa 5 years’ experience in software training or consultancy. * Previous line management experience. * Training certification and/or knowledge of Prince II/ITIL standards. * Strong IT proficiency, particularly in Microsoft Office. * SQL skills (desirable but not essential). * Excellent communication, organisation, and presentation skills. * Ability to manage customer relationships and work effectively with stakeholders at all levels. * Self-driven, creative, and enthusiastic team player